Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anani Molina

Cibolo

Summary

Dynamic and detail-oriented professional with extensive experience in customer service and food safety, notably at Whataburger. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at managing fast-paced environments while maintaining high standards of quality control and efficiency. Committed to delivering exceptional service and fostering team collaboration.

Overview

13
13
years of professional experience

Work History

Food Service Worker

Whataburger
Schertz
11.2024 - Current
  • Prepared and served food in compliance with health and safety standards.
  • Maintained cleanliness of work areas and dining spaces throughout shifts.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Followed recipes accurately to deliver consistent food quality and taste.
  • Responded promptly to customer inquiries and special requests during service.
  • Operated kitchen equipment, including ovens, grills, and dishwashers safely.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Served meals to customers in a friendly and courteous manner.
  • Operated cash register to process cash, check, and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Performed variety of duties related to food service.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Set up, restocked and cleaned dining areas.
  • Greeted customers upon arrival in the dining area.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Prepared beverages such as coffee, tea, soda.
  • Received food orders from individuals and explained offerings.
  • Acquired new skills to support team and further accommodate customer needs.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.

Domestic Engineer

Cibolo
Cibolo
02.2017 - Current
  • Consulting with parents or guardians to create a childcare plan and schedule
  • Performing child care duties such as entertaining children and transporting them to school and other activities
  • Preparing and serving meals to family members
  • Performing chores such as laundry, cleaning, and gardening
  • Answering phone calls, greeting visitors, and relaying messages
  • Scheduling appointments and transporting family members to appointments
  • Managing household budgets, paying bills, and tracking expenses
  • Tracking groceries and replenishing them as needed
  • Exceptional multitasking abilities to efficiently balance childcare responsibilities, household chores, and personal errands, resulting in a harmonious and well-functioning home environment
  • Experienced in coordinating and overseeing household maintenance tasks, including scheduling repairs and managing vendor relationships
  • Skilled in managing laundry, ironing, and wardrobe organization to maintain a streamlined and efficient clothing system
  • Proficient in meal planning, grocery shopping, and preparing nutritious meals for family members with varying dietary needs
  • Demonstrated expertise in maintaining a clean and organized living environment for a family of four, ensuring a well-managed household

Call Center Representative Lead

JHM
San Antonio
06.2015 - 02.2017
  • Supervised and mentored a team of 15 call center representatives, providing ongoing training and guidance to ensure high quality customer service standards were consistently met
  • Acted as a point of escalation for complex customer issues and worked to resolve them efficiently and to the satisfaction of the customer
  • Collaborated with other department leads to ensure seamless communication and coordination between teams for effective resolution of customer inquiries and issues.
  • Handled incoming customer calls, addressing concerns, answering questions, and providing timely resolutions to issues
  • Utilized a professional and empathetic approach to communicate effectively with a diverse range of customers
  • Logged detailed notes of customer interactions and maintained accurate records in the CRM system
  • Met and exceeded key performance indicators, including call resolution times and customer satisfaction ratings
  • Collaborated with other team members and departments to ensure seamless customer service delivery

Barista

Starbucks
San Antonio
07.2014 - 08.2015
  • Proficient in the preparation of various espresso-based beverages such as lattes, cappuccinos, and macchiatos
  • Demonstrated ability to provide exceptional customer service by greeting and assisting guests in a friendly and professional manner
  • Skilled in operating and maintaining coffee machines and equipment to ensure quality and consistency in drink preparation
  • Knowledgeable in coffee bean selection, grinding, and brewing techniques to deliver a superior coffee experience to customers
  • Proven track record of accurately processing customer orders and handling cash transactions in a fast-paced cafe environment
  • Quickly and efficiently made drinks
  • Knowledgeable Working the cash register
  • Maintained stock, unloaded and put away shipments

Customer Service Associate

Sally's Beauty Supply
Schertz
01.2013 - 07.2014
  • Provided exceptional customer service to ensure high customer satisfaction and retention rates
  • Resolved customer issues and complaints in a timely and professional manner, resulting in increased customer loyalty
  • Demonstrated exceptional customer service skills by assisting clients in finding products that met their needs and preferences
  • Exceeded monthly sales targets by proactively engaging with customers and upselling additional products
  • Utilized strong communication skills to build rapport with clients and establish long-lasting relationships
  • Provided product knowledge to customers, showcasing features and benefits to drive sales
  • Contributed to a positive team environment by assisting coworkers and supporting department initiatives

Education

in Massage Therapy Training -

Academy For Massage Therapy Training
San Antonio
04.2013

High School Diploma -

Lincoln Academy
San Antonio
07.2012

Skills

  • Detail-oriented
  • Time management
  • Communication
  • Customer service
  • Cash handling
  • Team collaboration
  • Food safety
  • Meal presentation
  • Communication skills
  • Problem solving
  • Adaptable mindset
  • Attention to detail
  • Special dietary needs
  • Food handling standards
  • Problem-solving
  • Fast-paced environment
  • Productivity and efficiency
  • Quality control
  • Complex Problem-solving
  • Strong communication skills
  • Hospital standards
  • ServSafe certification

Timeline

Food Service Worker

Whataburger
11.2024 - Current

Domestic Engineer

Cibolo
02.2017 - Current

Call Center Representative Lead

JHM
06.2015 - 02.2017

Barista

Starbucks
07.2014 - 08.2015

Customer Service Associate

Sally's Beauty Supply
01.2013 - 07.2014

in Massage Therapy Training -

Academy For Massage Therapy Training

High School Diploma -

Lincoln Academy

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Anani Molina