Anano Gongadze
Orlando,FL
Summary
Results-driven operations manager with expertise in operational efficiency, data-based decision-making, and quality assurance. Experienced in optimizing workflows, training new staff, coordinating logistics, and monitoring key performance metrics to enhance service delivery. Strong track record of identifying deficiencies, improving processes, and supporting organizational goals through collaboration and leadership. Recognized for exceptional communication skills, customer-centric problem solving, and the ability to adapt quickly to new responsibilities and challenges.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Operations Manager
Premier North America INC
Fort Lauderdale, FL
05.2022 - 12.2025
- Streamlined daily operations to enhance team efficiency and productivity.
- Coordinated supply chain activities to ensure timely delivery of materials.
- Managed inventory levels to optimize stock and reduce waste.
- Oversaw training programs for new staff to improve operational skills.
- Collaborated with departments to align operational goals with company objectives.
- Analyzed operational data to identify trends and inform decision-making.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Sales Service Representative
ELAL
TEL AVIV, ISRAEL
01.2019 - 01.2021
- Developed strong relationships with clients to understand their needs and preferences.
- Handled customer inquiries and resolved issues efficiently.
- Managed ticketing and reservation systems for smooth operations.
- Ensured compliance with airline policies and safety regulations.
- Assisted customers with ticketing, seating, and baggage handling requirements.
Soldier
IDF
, ISRAEL
11.2016 - 12.2018
- Conducted training exercises to enhance team readiness and operational effectiveness.
- Collaborated with diverse teams to develop strategic plans for mission execution.
- Led debriefings post-mission to analyze performance and identify improvement areas.
- Prepared detailed reports on mission outcomes for review by senior leadership.
- Cultivated excellent work ethic, dedication to duty, and timeliness in work actions.
- Displayed leadership in accomplishing assignments and learning new skills.
Education
Associate of Arts - Biology
Broward College
Fort Lauderdale, FL12-2025
High School Diploma -
Hollywood Hills Hight School
Fort Lauderdale, FL11-2016
Skills
- Team collaboration
- Leadership skills
- Conflict mediation
- Workforce management
- Risk management
- Decision-making
- High-pressure environments
- Workflow optimization
- Document control
- Operational efficiency
Languages
Hebrew
Full Professional
Georgian
Professional
Certification
Clinical Medical Assistant
Timeline
Operations Manager
Premier North America INC
05.2022 - 12.2025
Sales Service Representative
ELAL
01.2019 - 01.2021
Soldier
IDF
11.2016 - 12.2018
Associate of Arts - Biology
Broward College
High School Diploma -
Hollywood Hills Hight School