Ananya Tiwari

Deployed and managed containerized applications using Docker and Kubernetes (AWS EKS & ECR)
• Built and optimized CI/CD pipelines using GitHub Actions for automated application deployment
• Automated infrastructure provisioning and configuration using Ansible playbooks
• Managed AWS services including EC2, S3, IAM, ECR for scalable deployments
• Implemented monitoring and alerting using Grafana, Prometheus.
• Troubleshot production issues such as pod failures, deployment issues, and service connectivity problems
• Supported Tomcat and Apache environments for application deployment and performance
tuning.

• Administered mission-critical Linux/Unix and Windows servers for CITI Bank, ensuring 99% uptime across global regions.
• Supported and managed cloud environments in AWS with a focus on core services like compute and networking.
• Orchestrated containerized applications with Docker and managed deployments across various environments (Dev, UAT).
• Created and maintained CI/CD pipelines with Jenkins, GitHub Actions significantly improving deployment speed and consistency.
• Supported over 500 enterprise applications across NAM, EMEA, APAC, and LATAM regions, including business continuity (COB) drills.
• Participated in Major Incident Management, collaborating with cross-functional teams to swiftly resolve issues with minimal business impact.
• Well-versed in ITIL processes such as Incident, Change, and Problem Management, with hands-on experience in ServiceNow.