Ana Patricia Duran
Tucson,AZ
Summary
Accomplished professional with a proven track record at Bashas' Markets, adept in data entry proficiency and fostering teamwork. Expertise in managing customer service, enhancing satisfaction levels, and efficiently handling confidential documents. Demonstrated ability to streamline processes, achieving significant improvements in efficiency and customer loyalty.
Overview
23
23
years of professional experience
Work History
Business Office Clerk
Jim Click/Holmes Tuttle Auto
02.2024 - Current
- In charge of warranties and insurance contracts cancellations.
- Provided customer quotes on cancellations of their warranties and insurance contracts.
- Informed customers on charges and refunds when cancelling their products.
- Prepared trade ins of vehicles and new warranty and insurance contracts.
- Created and mailed customer refund checks on their cancellations.
- Entered all customer and vehicle information in to system.
- Stayed on top of all emails and printouts on daily basis.
Customer Service Manager
Bashas' Markets
09.2001 - 05.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- In charge of closing the store overseeing four different departments.
- Collecting and counting ten to twelve tills at the end of bussines night and preparing them for the next day.
- Balancing safe, approving all employee punches for their shifts. Entering vacation and paid sick time.
- Stocking shelves making sure store looks great for the next business day.
- Reading and responding to all emails.
Bookeeper
Ross Dress for Less
11.2020 - 02.2024
- Maintained and processed cash/checks deposits, and money logs.
- Counted and balanced all tills from prior business day.
- Managed and looked into cash shortages on employees.
- Balanced and order cash for business safe.
Education
No Degree - Language Interpretation And Translation
Pima Community College
Tucson, AZ1999
Skills
- Scheduling appointments
- Filing systems
- Data entry proficiency
- Confidentiality handling
- Document Management
- Basic accounting
- Meeting Preparation
Languages
Spanish
Full Professional
Timeline
Business Office Clerk
Jim Click/Holmes Tuttle Auto
02.2024 - Current
Bookeeper
Ross Dress for Less
11.2020 - 02.2024
Customer Service Manager
Bashas' Markets
09.2001 - 05.2024
No Degree - Language Interpretation And Translation
Pima Community College
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