Ana Paula Arthur
Fairburn,GA
Summary
Experienced administrative professional with a proven track record of exceptional support to high-achieving executives. Known for resourcefulness and drive, excelling at efficient task management with meticulous attention to detail. Over 6 years of experience consistently handling high-volume workloads in fast-paced, dynamic environments.
Overview
8
8
years of professional experience
Work History
Senior Executive Administrative Assistant
PS ATL
11.2024 - Current
- Maintained thorough product knowledge of credit union products and services.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Handled confidential and sensitive information with discretion and tact.
- Used advanced software to prepare documents, reports, and presentations.
- Facilitated training and onboarding for incoming office staff.
Portuguese Interpreter
TBI Airport Management
04.2024 - 10.2024
- Provided oral interpretations for CBP during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Maintained message content, tone, and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
Customer Service Representative Interpreter
TBI Airport Management. Atlanta International Airport
04.2024 - 10.2024
- Collaborated with other areas to provide quality, seamless customer service.
- Met customer service objectives by providing superior customer service to diferent Language-speaking customers.
- Provided excellent customer service to patients and medical staff.
- Collaborated with customer service personnel to optimize outbound efforts.
Assistant Manager
Ponta view hotel
07.2017 - 02.2023
- - Oversaw day-to-day operations to meet performance, quality, and service expectations. - Managed cash intake, improved accuracy, and reduced discrepancies in deposit records. - .
- Conducted regular inventory counts, addressing discrepancies and forecasting stock needs. - Provided hands-on assistance to customers, assessed needs, and maintained knowledge of consumer preferences. -
- Developed strategies to increase sales and drive profits. - Proactively managed team customer service strategies, leading to a loyal and highly satisfied customer base.
Professional Technician: Professional Executive Secretary
TECNICOL MOZAMBIQUE
02.2018 - 09.2018
- - Business Administration - Customer Relationship Management - Microsoft Office Suite (Word, Excel, Outlook) - Public Speaking - Translation & Interpretation
Education
Specialist in Psychology - Environmental Psychology
ITC
07.2022
Professional Technician - Professional Executive Secretary
TECNICOL MOZAMBIQUE
09.2018
Skills
- Business Administration
- Customer Relationship Management
- Microsoft Office Suite (Word, Excel, Outlook)
- Public Speaking
- Translation & Interpretation
- Document preparation
- Strong organizational skills
- Human resources support
- Detail-oriented
- Document handling
- Customer service
- Effective problem solving
Hobbies and Interests
Photography
Exploring consumer behavior trends
creative problem-solving
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
English
Full Professional
Timeline
Senior Executive Administrative Assistant
PS ATL
11.2024 - Current
Portuguese Interpreter
TBI Airport Management
04.2024 - 10.2024
Customer Service Representative Interpreter
TBI Airport Management. Atlanta International Airport
04.2024 - 10.2024
Professional Technician: Professional Executive Secretary
TECNICOL MOZAMBIQUE
02.2018 - 09.2018
Assistant Manager
Ponta view hotel
07.2017 - 02.2023
Specialist in Psychology - Environmental Psychology
ITC
Professional Technician - Professional Executive Secretary
TECNICOL MOZAMBIQUE
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