Ana Gonzalez
Houston,TX
Summary
Friendly and personable, with natural flair for providing exceptional customer service and enhancing clients' beauty experiences. Possesses foundational knowledge of skincare and cosmetic products, paired with effective communication and sales skills. Dedicated to helping clients achieve their beauty goals and creating welcoming environment. Offering passion for beauty and cosmetics, with eagerness to learn and develop in retail environment. Brings ability to quickly grasp new product information and techniques, coupled with strong communication and customer service skills. Ready to use and develop makeup application and skincare consultation skills in associate role. Developed strong customer service and sales skills in fast-paced retail environment, focusing on customer satisfaction and product knowledge. Demonstrates effective communication and ability to tailor beauty solutions to individual needs. Looking to transition into new field, bringing commitment to excellence and client-focused approach. Beauty professional with keen eye for detail and commitment to customer satisfaction. Adept at delivering tailored beauty advice and fostering collaborative team environment. Reliable and adaptable, known for strong product knowledge and exceptional interpersonal skills. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Reliable and upbeat as a sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Beauty Advisor
Ulta Beauty Inc.
10.2024 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed personalized beauty regimes for clients, fostering loyalty and repeat visits.
- Organized in-store promotional events to introduce new products, driving foot traffic and engagement.
Sales Associate
Pandora
06.2024 - 07.2024
- I worked as a Sales associate, I won awards for selling the most in a weekend
- I left because it was only seasonal and I was moving at the end of July
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
Ups Store
09.2022 - 02.2023
- I assisted customers with shipping and receiving packages
- I sold the best products we had to customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Food Service Worker
Marble Slab
06.2019 - 10.2020
- I assisted managers preparing the product for the customer
- I also worked as a cashier
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Education
High School Diploma -
Lone Star College System
The Woodlands, TXEducation
Houston Community College
Houston, TXHigh School -
The Woodlands High School
The Woodlands, TX01.2023
Skills
- Computer Literacy
- Problem Solver
- Customer Service
- Marketing
- Strong Work ethic
- Professionalism
- Customer service
- Organization and multitasking
- Cash handling
- Team collaboration
- Customer engagement
- Flexibility and adaptability
- Upselling strategies
- Retail experience
- Brand awareness
- Attention to detail
- Relationship building
- Event promotion
Accomplishments
- Achieved upselling by introducing the Ulta Rewards card for Ultimate rewards
- Resolved product issue through consumer testing.
Volunteer Experience
Saint Anthony of Padua, Preparing meals for families, Donating Clothes, Communicating to families in need.
Training
- Principles of Computer Science
- Introduction to Marketing
Personal Information
Hobbies: Fashion, Reading, Writing, Baking, Yoga and Pilates
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Beauty Advisor
Ulta Beauty Inc.
10.2024 - Current
Sales Associate
Pandora
06.2024 - 07.2024
Sales Associate
Ups Store
09.2022 - 02.2023
Food Service Worker
Marble Slab
06.2019 - 10.2020
High School Diploma -
Lone Star College System
Education
Houston Community College
High School -
The Woodlands High School