Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Languages
Timeline
Generic

Ana Paula Mercado

Brocton,NY

Summary

Approachable candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments efficiently. Trainable and committed to creating warm and inviting atmosphere.

Overview

7
7
years of professional experience

Work History

Supervisor

Twisted Creamery
01.2023 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Lead Busser

Keystone Resort
12.2018 - 04.2019
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Trained new staff in bussing and cleaning procedures.

Head Hostess

Luigis Pasta House
12.2018 - 04.2019
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Hostess

Montezuma Roadhouse
12.2017 - 04.2018
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Busser

Mountain House
12.2017 - 04.2018
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.

Cook

9280
12.2016 - 04.2017
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Housekeeper

Keystone Resort
12.2016 - 03.2017
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.

Education

No Degree - Advertising

Peruvian University of Applied Sciences
Lima, Peru

English Certificate - English-as-a-Second-Language Education

El Britanico
Lima, Peru
09.2013

High School Diploma -

Santa Maria De Fatima
Lima, Peru
11.2012

Skills

  • Organization and Time Management
  • Interactive Communication Skills
  • Customer Loyalty
  • Warm and Friendly
  • Monetary Transactions
  • Guest Relations
  • Station Preparation
  • Teambuilding

Accomplishments

  • Achieved Employee of the Month at Keystone

    • Resort and have a big celebration with my coworkers and the company.

  • Collaborated with coworkers of other areas in rush moments.
  • Knowledge in Adobe Indesign, Photoshop and Illustrator.

Hobbies

  • I like videogames
  • Cooking


Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Supervisor

Twisted Creamery
01.2023 - Current

Lead Busser

Keystone Resort
12.2018 - 04.2019

Head Hostess

Luigis Pasta House
12.2018 - 04.2019

Hostess

Montezuma Roadhouse
12.2017 - 04.2018

Busser

Mountain House
12.2017 - 04.2018

Cook

9280
12.2016 - 04.2017

Housekeeper

Keystone Resort
12.2016 - 03.2017

No Degree - Advertising

Peruvian University of Applied Sciences

English Certificate - English-as-a-Second-Language Education

El Britanico

High School Diploma -

Santa Maria De Fatima

Similar Profiles

CREATE PROFILE
Ana Paula Mercado