Summary
Overview
Work History
Education
Skills
Certification
LNGG
ADDITIONAL INFORMATION
Timeline
Generic

Ana Paula Zarbin

Haines City

Summary

Dynamic and results-oriented professional with a multifaceted background in HR & compliance leadership, financial services fraud prevention, relationship banking, and CPA firm directorship. Proven ability to navigate complex regulatory environments, manage full-cycle compliance, implement robust anti-fraud strategies, and drive operational efficiency. Adept at building strong relationships with stakeholders, optimizing workflows, and leveraging analytical insights to achieve business objectives and mitigate risk within fast-paced, technology-driven environments.

Overview

25
25
years of professional experience
1
1
Certification

Work History

HR & Compliance Coordinator

Renaissance Home
09.2024 - Current
  • Efficiently manage the NMLS licensing workflows and compliance documentation while coordinating employee onboarding processes across several departments
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Mitigated legal risks by staying informed about changes in employment laws and updating relevant policies accordingly.
  • Managed complex employee relations cases, helping to resolve conflicts while minimizing risk exposure for the company.
  • Developed strong working relationships with regulatory agencies, ensuring timely resolution of any potential compliance concerns or violations.

Relationship Banker

HarborOne Bank
06.2021 - 11.2022
  • Opened and managed a variety of personal, business, and fiduciary accounts while consistently delivering a excellent customer service and transactional accuracy across client profiles
  • Provided expert guidance on financial products including checking, savings, credit options, and mortgage services, which resulted in increased client retention and strengthened trust within the customer base
  • Performed due diligence, risk assessments, and implemented fraud prevention activities as integral parts of daily banking operations to mitigate financial exposure
  • Conducted methodical reviews of customer documentation to verify alignment with KYC, AML, and other applicable regulatory mandates aimed at minimizing operational risk
  • Processed wire transfers, loan applications, and internal authorizations to support customer account needs
  • Assisted customers with completing required forms for opening and closing bank accounts.

Senior Customer Success Analyst – Fraud Prevention

Bank Santander
03.2019 - 06.2021
  • Streamlined support processes for increased efficiency and faster resolution times.
  • Improved customer satisfaction by addressing concerns and providing timely solutions.
  • Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
  • Participated in regular audits to ensure compliance with applicable laws and regulations related to dispute management and fraud prevention.
  • Identified fraudulent activities through meticulous analysis of transaction data and trends.
  • Provided exceptional customer service during sensitive situations involving identity theft or account compromise while preserving customer trust in the company''s security measures.

CEO & Operations Director

Parker Zarkowski CPA
01.2016 - 03.2019
  • Directed all aspects of daily operations, client service delivery, and regulatory compliance within a full-service CPA firm, successfully cultivating strong relationships that drove partnership retention and increased referrals
  • Managed key financial functions including tax filings, payroll processing, and vendor relationships while introducing automation of operational tasks through QuickBooks, Excel macros, and cloud tools
  • Led HR efforts encompassing employee onboarding, record management, and benefits administration
  • Developed marketing plans and business-to-business (B2B) outreach initiatives that successfully expanded firm visibility and increased revenue streams
  • Maintained compliance with state and federal regulations through audit preparation processes and the protection of data

Technical Recruiter

IBM Brazil (via Staffing)
01.2011 - 12.2012
  • Successfully filled numerous hard-to-source roles by utilizing creative search methods and tapping into niche networks.
  • Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process.
  • Sourced and selected applicants for technical positions within company.
  • Streamlined recruitment processes for improved efficiency, utilizing applicant tracking systems and recruiting software.
  • Coordinated interview scheduling between candidates and hiring managers, ensuring a smooth selection process from start to finish.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Collaborated closely with hiring managers to understand technical requirements and align talent acquisition strategies accordingly.

Financial Analyst

PwC
01.2005 - 01.2010
  • Assisting in the development of budgets and financial forecasts, ensuring alignment with company goals and market trends.
  • Identifying and assessing financial risks, developing strategies to mitigate them, and ensuring compliance with relevant regulations.
  • Preparing and analyzing financial reports, including monthly, quarterly, and annual reports, to track performance and identify trends
  • Building and maintaining strong relationships with clients, understanding their needs, and providing tailored financial advice.
  • Supporting Sarbanes-Oxley (SOX) management and coordinating reviews of financial reporting controls.

Buyer

Sandvik Coromant
01.2001 - 01.2004
  • Managed the procurement process for a diverse range of direct and indirect materials, ensuring timely delivery and cost-effectiveness.
  • Negotiated contracts with key suppliers, resulting in a 10% reduction in material costs.
  • Developed and implemented inventory management strategies to optimize stock levels and minimize carrying costs.
  • Collaborated with engineering, production, and quality teams to identify and resolve supply chain issues.
  • Conducted market research and supplier evaluations to identify potential cost-saving opportunities.
  • Conducted market research and supplier evaluations to identify potential cost-saving opportunities.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.

Education

Bachelor of Science (BS) - Computer Science

University of People
Pasadena, CA
01.2026

Bachelor of Accounting -

University of Maine
Orono, ME
01.2024

Bachelor of Business Administration And Management -

University of Maine At Presque Isle (UMPI)
Presque Isle, MI
01.2022

Skills

  • Process Optimization
  • Incident & Risk Assessment
  • Fraud Evaluations & Prevention
  • Business Intelligence
  • Cybersecurity Fundamentals
  • Financial Analysis & Reporting
  • Project Management
  • Human Resources Operations
  • Continuous Process Improvement
  • Talent acquisition
  • Purchase order management
  • AML compliance

Certification

  • Microsoft Azure Security Engineer Associate (AZ-500) -2025
  • Microsoft Cybersecurity Analyst Professional Certificate – 2025
  • Microsoft Azure Fundamentals (AZ-900) – 2025
  • Microsoft Azure Administrator Associate - 2025
  • Google Data Analytics Professional Certificate – 2024
  • Google Cybersecurity Professional Certificate (V2) – 2024
  • Google Business Intelligence Certificate – 2024
  • Google Project Management Professional Certificate –2024
  • Google IT Professional Certificate –2024
  • IBM Data Analyst Professional Certificate – 2024
  • IBM Cybersecurity Analyst Professional
  • ADP Payroll & Benefits Specialist – 2025
  • Business Strategy & Data Science, Harvard – 2024
  • SHRM-aligned HR, Payroll, Employment Law – 2024
  • Intuit Bookkeeping Certification – 2025

LNGG

Languages: Portuguese, Spanish.

ADDITIONAL INFORMATION

Technical Skills: Power BI, ADP, QuickBooks, SAP, Salesforce, Microsoft Office (Excel), Python, SQL, Workday, BambooHR, Azure

Timeline

HR & Compliance Coordinator

Renaissance Home
09.2024 - Current

Relationship Banker

HarborOne Bank
06.2021 - 11.2022

Senior Customer Success Analyst – Fraud Prevention

Bank Santander
03.2019 - 06.2021

CEO & Operations Director

Parker Zarkowski CPA
01.2016 - 03.2019

Technical Recruiter

IBM Brazil (via Staffing)
01.2011 - 12.2012

Financial Analyst

PwC
01.2005 - 01.2010

Buyer

Sandvik Coromant
01.2001 - 01.2004

Bachelor of Science (BS) - Computer Science

University of People

Bachelor of Accounting -

University of Maine

Bachelor of Business Administration And Management -

University of Maine At Presque Isle (UMPI)

Similar Profiles

CREATE PROFILE