Ana Perez
Las Vegas,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Bank Teller
Bank Of Nevada
07.2023 - Current
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Turned in excess cash to maintain drawer security.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Cross-sold credit cards, loans and other bank products.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Educated customers on use of banking website and mobile apps.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Guest Experience Representative
Madison Square Garden, MSG
09.2023 - Current
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Maintained high level of professionalism and discretion when dealing with guests.
- Enhanced guest satisfaction by promptly addressing concerns and providing tailored solutions.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Facilitated and coordinated transportation services for guests.
- Developed strong working relationships with colleagues across departments for seamless communication and problem resolution.
- Delivered exceptional customer service by anticipating guests'' needs and proactively offering assistance.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Handled guest complaints professionally, resolving issues quickly to restore positive experiences.
Cash Management Specialist
Silicon Valley Bank
06.2006 - 03.2023
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues related to cash management services.
- Streamlined cash management processes by implementing new software and automation tools.
- Collaborated with cross-functional teams to develop customized cash management solutions for clients'' unique needs.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Skills
- Detail Oriented
- Customer Relationship Building
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Cash Handling
- Customer Service-Oriented
- Bilingual in Spanish
- Exceptional customer service
- Team Cooperation
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Guest Experience Representative
Madison Square Garden, MSG
09.2023 - Current
Bank Teller
Bank Of Nevada
07.2023 - Current
Cash Management Specialist
Silicon Valley Bank
06.2006 - 03.2023
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