Summary
Overview
Work History
Education
Skills
Websites
Social media content creator
Languages
Additional Information
Timeline
Generic

Ana R Galan De La Cruz

Claymont,DE

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service, Secretary and Translator/Interpreter position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Bulington
08.2020 - 01.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.

Bilingual Account Specialist

Delaware Division Of Revenue
10.2020 - 01.2022
  • Routinely assists taxpayers using internal systems and software through phone, email and physical interaction on matters relating to personal/business tax matters and business license inquires/applications
  • Interpret & translate information from Spanish speaking taxpayers as well as communicating information between departments.
  • Curates' daily reports of production goals and completed work.
  • Collaborated with team members to improve overall customer service experience.
  • Communicated with approximately 30 clients daily to understand needs and explain product value.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
  • Maintained accurate records of customer interactions, ensuring timely follow-up on outstanding issues.
  • Managed multiple customer accounts simultaneously, prioritizing tasks and managing time effectively.
  • Provided exceptional support during high call volume periods, ensuring continued quality service under pressure.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Entered client details and notes into system for interdepartmental access and review.
  • Responded to customer inquiries and provided detailed account information.

Secretary

Mi Santuario Income Tax
02.2022 - 10.2022
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained electronic filing systems and categorized documents.
  • Created and updated records and files to maintain document compliance.
  • Managed filing system, entered data and completed other clerical tasks.

Customer Service Cashier

American Freight Furniture
04.2023 - 11.2023
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Bilingual Secretary

Delaware Healthcare Clinics
10.2022 - Current
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Handled confidential information professionally, maintaining strict discretion when dealing with sensitive matters.
  • Enhanced communication efficiency by translating and proofreading documents in both English and Spanish.
  • Coordinated schedules and managed appointments for executives, prioritizing tasks based on urgency and importance.
  • Facilitated efficient meetings by providing real-time interpretation services between English and Spanish speakers.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

Hippa Certificate

Udemy
Online
05.2024

Haztma Material Certificate

Udemy
Online
05.2024

Blood-borne Pathogens Certificate

Udemy
Online
04.2024

Customer Service Training

Udemy
10.2020

No Degree - English-as-a-Second-Language Education

Delaware Technical And Community College
Newark, DE
08.2018

High School Diploma -

Luisa Cuello Santos
Dominican Republic
07.2017

Skills

  • Fluent Bilingualism
  • Multitasking and Time Management
  • Customer Service
  • Fast Learner
  • Critical Thinking
  • Clear Communication
  • Scheduling and calendar management
  • Social media knowledge
  • Remote Conferencing
  • File Management

Social media content creator

I have just started to make a personal blogs on tiktok and Instagram about my daily activities as a new mom of a girl. 


Languages

Spanish
Native or Bilingual
English
Full Professional

Additional Information

Additional Information upton request

Timeline

Customer Service Cashier

American Freight Furniture
04.2023 - 11.2023

Bilingual Secretary

Delaware Healthcare Clinics
10.2022 - Current

Secretary

Mi Santuario Income Tax
02.2022 - 10.2022

Bilingual Account Specialist

Delaware Division Of Revenue
10.2020 - 01.2022

Customer Service Cashier

Bulington
08.2020 - 01.2021

Hippa Certificate

Udemy

Haztma Material Certificate

Udemy

Blood-borne Pathogens Certificate

Udemy

Customer Service Training

Udemy

No Degree - English-as-a-Second-Language Education

Delaware Technical And Community College

High School Diploma -

Luisa Cuello Santos
Ana R Galan De La Cruz