Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ana R Villalpando

Streamwood,IL

Summary

Versatile and results-driven professional with over 6 years of experience spanning procurement, logistics, customer service, dispatch, and quality control in fast-paced, regulated environments including food manufacturing and hospitality. Demonstrated success in optimizing inventory flow, maintaining vendor relations, resolving logistics challenges, and delivering outstanding customer experiences. Bilingual communicator with strong analytical skills, attention to detail, and a proven ability to thrive in cross-functional team settings.

Overview

8
8
years of professional experience

Work History

Procurement Specialist

Fresh Express
11.2022 - Current
  • Manage end-to-end purchasing for raw materials, packaging, and supplies using AS/400; ensure timely order placement and PO closure.
  • Analyze inventory trends to optimize ordering, minimize waste, and prevent stockouts.
  • Collaborate daily with production, customer service, and logistics to support operational goals.
  • Lead process improvement projects focused on cost savings and efficiency.
  • Ensure documentation is SOX-compliant; apply and track credit requests for product discrepancies.
  • Utilize Excel and MRP tools for purchasing reports and planning insights.

Front Desk Receptionist

Hilton Garden Inn Hotel
09.2023 - Current
  • Provide outstanding guest service through efficient check-ins, check-outs, and reservation management.
  • Resolve guest concerns with professionalism and urgency to ensure satisfaction.
  • Support daily front desk operations including multi-line phone handling and departmental coordination.
  • Deliver hospitality in a fast-paced environment with rotating shifts, including weekends and holidays.

Dispatcher

Fresh Express
11.2019 - 11.2022
  • Entered and tracked shipments in PRMS system to support accurate logistics planning and real-time status updates.
  • Communicated with drivers, warehouse teams, and external vendors to coordinate timely deliveries.
  • Maintained compliant shipping records and proactively addressed delivery issues.
  • Adapted to dynamic scheduling needs while supporting multi-shift dispatch operations.

Quality Control Technician

Fresh Express
03.2017 - 09.2019
  • Conducted inspections, measurements, and compliance testing on raw materials and finished products.
  • Documented test results, audits, and corrective actions to meet quality assurance protocols.
  • Ensured product integrity and compliance with food safety and regulatory standards.
  • Maintained and calibrated quality testing equipment and supported cross-functional teams in solving quality issues.

Education

High School Diploma -

Streamwood High School
Streamwood, IL
07.2016

Skills

  • Procurement & Inventory Management
  • Vendor & Supplier Coordination
  • Logistics & Dispatch Operations
  • Quality Control & Regulatory Compliance
  • Production & Material Planning
  • Customer Service & Guest Relations
  • Reservation & Front Desk Systems
  • Data Entry & Documentation (PRMS, AS/400)
  • Microsoft Office (Excel, Word, Outlook)
  • Bilingual: English & Spanish
  • Problem Solving & Critical Thinking
  • Team Collaboration in Fast-Paced Environments

Timeline

Front Desk Receptionist

Hilton Garden Inn Hotel
09.2023 - Current

Procurement Specialist

Fresh Express
11.2022 - Current

Dispatcher

Fresh Express
11.2019 - 11.2022

Quality Control Technician

Fresh Express
03.2017 - 09.2019

High School Diploma -

Streamwood High School

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