Anarae Underhill
Port Saint Lucie,FL
Summary
Dynamic and results-driven FPA 3 Supervisor with experience in assisting department management and leading a team of FPA leads in overseeing field project administrators on solar job sites. Skilled in creating comprehensive training documents and workshops, optimizing workflows, and providing payroll support. Demonstrated ability to analyze processes and drive efficiency improvements. Highly proficient in Microsoft Suite and experienced in various administrative roles. A dedicated professional with a strong desire to learn, grow, and contribute to a company's long-term success. Seeking a challenging role to apply my skills and grow within a forward-thinking organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FPA III Supervisor
Moss and Associates
04.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated ad-hoc reports to evaluate specific business requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Led and directed employee selection and hiring.
- Reduced employee turnover rates with effective hiring and onboarding processes.
- Oversaw staff recruitment, hiring, and training processes to maintain a high-performing workforce.
- Assisted in staff recruitment, interviewing candidates, and providing input for hiring decisions.
Customer Care Representative
Early Out Services Inc.
01.2022 - 03.2022
- Answer multi-line phone system, inbound and outbound calls on a dialing system
- Collect payments, and also assist patients in applying for bank loans and financial assistance programs, to help cover medical expenses
- Work with patients on finding payment solutions to best suit their needs
Project manager/ Sales representative
RRCA Roofing
06.2021 - 01.2022
- Managed multiple roof replacement projects and provided documentation to the clients insurance companies for coverage.
- Performed roof inspections.
- Lead generation through door-to-door sales and phone sales.
Chiropractic Assistant
The Orthopedic Center
07.2020 - 06.2021
- Provided forms and copied patients health insurance cards to collect patient information for billing and insurance filing
- Performed clerical duties such as word processing, data entry, answering busy phone lines and filing in electronic medical records system
- Assisted the chiropractic physician with therapies such as tens unit machines
- Verified health insurance eligibility
- Updated billing records and collected payments
- Kept up to date records on Chiropractic products sold and medical record payments using spread sheets in microsoft excel
Billing Coordinator
Arc Welding
03.2019 - 05.2021
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Generated invoices upon receipt of billing information and tracked collection progress.
Medical Receptionist
Dr. Brian Mcknight
02.2016 - 05.2018
- Updated billing records and collected payments
- Kept up to date records on products sold and medical record payments using spread sheets in Microsoft excel
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Skills
- Training and mentoring
- Attention to detail
- Process monitoring and improvement
- Microsoft Office Suite
- Gap analysis
- Hiring and onboarding
- Workday integration
- Quickbooks
- Personable and approachable
- Articulate Storyline 360
- Excel
- Power BI
Accomplishments
- Supervised team of 37 staff members.
- Designed, created, and implemented a comprehensive training program for the FPA department, focusing on key areas such as hiring processes, team management, and professional development.
- Developed and introduced Excel-based tools to identify skill gaps within the team and track employee progress effectively. This initiative enabled data-driven decision-making, streamlined workflows, and addressed gaps in performance, resulting in improved departmental efficiency and a more cohesive, high-performing team.
Certification
- Microsoft Business Analyst Professional Certification (in progress)
- Florida real estate license 2021
Timeline
FPA III Supervisor
Moss and Associates
04.2022 - Current
Customer Care Representative
Early Out Services Inc.
01.2022 - 03.2022
Project manager/ Sales representative
RRCA Roofing
06.2021 - 01.2022
Chiropractic Assistant
The Orthopedic Center
07.2020 - 06.2021
Billing Coordinator
Arc Welding
03.2019 - 05.2021
Medical Receptionist
Dr. Brian Mcknight
02.2016 - 05.2018
- Microsoft Business Analyst Professional Certification (in progress)
- Florida real estate license 2021
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