Anardi Colon
Bloomingdale,NJ
Summary
Dynamic and results-oriented professional with proven expertise in customer service and cash handling, honed at Trader Joe’s and Dunkin’ Donuts. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional work ethic, reliability, and sales expertise. Mentored peers, significantly improving team performance and efficiency.
Overview
2
2
years of professional experience
Work History
Cashier and Stocker
Trader Joe’s
02.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Barista Trainer
Dunkin’ Donuts
09.2022 - 02.2023
- .
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Associates - Journalism And Digital Media
Montclair State University
Montclair, NJSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Product restocking
- Sales expertise
- Retail Merchandising
Timeline
Cashier and Stocker
Trader Joe’s
02.2023 - 06.2024
Barista Trainer
Dunkin’ Donuts
09.2022 - 02.2023
Associates - Journalism And Digital Media
Montclair State University