ANARELY SANTANA
Los Angeles,CA
Summary
Exceptional leader talented at invoice, department manager and customer service. Motivated invoice clerk with budgeting and administration skills. Top producing sales professional and expert in the retail industry. Dynamic communicator who consistently exceeds goals and company expectations. Highly ambitious department manager 8 years experience. Areas of expertise include great customer service. Analytical problem-solver with great communication skills. Effective at interviewing claimants, compiling records and documenting findings.
Overview
18
18
years of professional experience
Work History
Fact Finding Agent/Unemployment Claims Analysis
MMC GROUP/MAXIMUS/CA UI
Los Angeles, CA
04.2022 - 01.2023
- Viewed reports regularly to make sure processing was conducted efficiently.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Interacted with claimants and employees, which helped cultivate positive working relationships.
- Identified key areas not performing well and implemented effective, processes.
- Followed up with claimants on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Examined reports and information provided to determine integrity and accuracy of information.
- Verified claimants information by analyzing existing information on file.
- Checked documentation for accuracy and validity on updated systems.
- Maintained confidentiality of claimants records and unemployment statuses.
- Generated, posted and attached information to claim files.
- Adjudicated unemployment claims.
Claims Supervisor
WalMart
Torrance, CA
03.2016 - 08.2022
- Identified suspicious losses, immediately contacting Loss prevention to conduct further investigations.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Coordinated vendor services, including emergency repair, cleaning companies and contractors, to optimize handling of customer claims.
- Reviewed journal entries monthly.
- Oversaw inventory and total store supply purchases.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
- Composed and drafted all outgoing correspondence and reports for managers.
- Managed and process donations to different organizations.
- Oversaw and managed the returns, receiving and shipping department.
- Approved or denied orders for vendors.
Invoice Clerk
WalMart
Los Angeles, Ca.
07.2015 - 02.2016
- Worked directly with different company vendors to achieve that their merchandise was getting process correctly and on time.
- Researched and updated all required merchandise needed for different departments thru out the store Analyzed departmental documents for appropriate distribution and filing.
- Obtained documents, certificates and approvals from local, state and federal agencies.
- Composed and drafted all outgoing correspondence and reports for managers.
- Oversaw inventory and office supply purchases.
- Processed accounts receivable and accounts payable.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
- Gathered information to produce accounts payable reports for review.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Claims Associate
WalMart
Los Angeles, Ca.
01.2013 - 04.2015
- Handled all Merchandise returns been send back to proper companies and return center.
- Handled and made sure hazardous waste was process correctly.
Department Manager
WalMart
Los Angeles, Ca.
03.2005 - 02.2013
- Stocked merchandise and set up promotional displays.
- Resolved customer concerns and questions promptly.
- Drafted the budget for 3 different departments and monitored expenditures.
- Developed methods to establish and clarify customer objectives.
- Monitored areas for security issues and safety hazards.
- Created attractive displays to promote items.
- Processed customer returns.
- Reported security and service incidents to management.
- Trained new cashiers on procedures, customer service and sales techniques.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Exceeded company objectives with great customer service.
- Interviewedand trained associates.
Education
High School Diploma -
Los Angeles Trade Technical College
2004
Skills
- Budgeting and finance Team leadership
- Project management Extremely organized
- Team liaison Conflict resolution
- Process implementation Self-motivated
- Accounts payable
- Accounts receivable
- Budgeting
- Conflict resolution
- Customer service
- Filing
- Finance
- Hazardous waste
- Inventory
- Invoicing
- Team leadership
- Office
- Researching
- Safety
- Sales
- Self-motivated
- Documentation Research
- Claims Procedures
- Claim Amount Calculations
- Claims Investigations
- Policy Knowledge
- Claims Evaluations
- Conflict Resolution
- Data Analysis
- Time Management
- Eligibility Determinations
- Information Gathering
- Team Meetings
- Information Updates
- Special Projects
- Fraud Detection
- HIPAA Regulations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Fact Finding Agent/Unemployment Claims Analysis
MMC GROUP/MAXIMUS/CA UI
04.2022 - 01.2023
Claims Supervisor
WalMart
03.2016 - 08.2022
Invoice Clerk
WalMart
07.2015 - 02.2016
Claims Associate
WalMart
01.2013 - 04.2015
Department Manager
WalMart
03.2005 - 02.2013
High School Diploma -
Los Angeles Trade Technical College
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