Anaris Ramirez-Rivera
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. With prior experience as a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Service Representative
StatimRX- Summit Pharmacy Solutions
08.2023 - 11.2023
- Created and maintained detailed notes on Salesforce and Monday.com.
- Collaborated with our PBM and Logistics team to ensure seamless delivery of services, resulting in higher client satisfaction levels.
- Reduced wait times for clients by implementing efficient scheduling practices within the team.
- Supported sales team in closing deals through the use of pharmaceutical knowledge and exceptional customer care.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
Human Resource Intern
Summit Pharmacy Solutions
02.2023 - 08.2023
- Contributed to the success of annual performance review processes by preparing necessary materials for managers'' evaluations of their teams'' performance levels.
- Utilized ADP Workforce Now for company wide audits, tax paper updates, and monitoring employee performance.
- Partnered with coworkers to plan and execute company wide activities and events.
- Played an active role in diversity initiatives by participating in the creation of the D.E.I Comities.
- Collaborated with HR team to update policies, ensuring compliance with federal, state, and local labor laws.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Independent Contractor: Nanny
Private Residence
04.2022 - 05.2023
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Coordinated playdates and outings to meet children's physical and social needs.
- Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
- Implemented effective sleep training techniques that established healthy bedtime routines resulting in improved sleep quality.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
Receptionist
Erik Of Norway
11.2021 - 12.2022
- Maintained confidentiality of information regarding clients and company.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Summer School Educator
Center Of Urban Teaching
06.2022 - 07.2022
- Organized extracurricular activities such as clubs or study groups, promoting intellectual curiosity outside the classroom setting.
- Created and developed lesson plans to meet students' academic needs.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
Education
Bachelor of Science - Healthcare Management
Concordia University Wisconsin
Mequon, WI12.2023
Technical Diploma - Nursing Assistant
Lakeshore Technical College
Cleveland, WI02.2019
Skills
- Communication
- Problem-solving
- Time management
- Service Recommendations
- Account Management
- Customer Education
- Customer Focus
- Project Management
- Staff Management
- Recruiting
- Training development
- Project-based learning
References
- Alexandria Bolle, Manager at StatimRX, (920) 918-7745, Bolle.Alexandria@gmail.com
- James De Mint, Supervisor at Center of Urban Teaching, (414) 217-9094
- Kelly Wabiszewski, Private Residence Supervisor, (414) 331-0484
Affiliations
- Center of Urban Teaching
- Treehouse Theater, CO.
Certification
- Conscious Discipline Training - January 2024-February 2024
Languages
Spanish
Native or Bilingual
Timeline
Client Service Representative
StatimRX- Summit Pharmacy Solutions
08.2023 - 11.2023
Human Resource Intern
Summit Pharmacy Solutions
02.2023 - 08.2023
Summer School Educator
Center Of Urban Teaching
06.2022 - 07.2022
Independent Contractor: Nanny
Private Residence
04.2022 - 05.2023
Receptionist
Erik Of Norway
11.2021 - 12.2022
Bachelor of Science - Healthcare Management
Concordia University Wisconsin
Technical Diploma - Nursing Assistant
Lakeshore Technical College
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