Ana Rosa Davila
Compton,CA
Summary
Experienced Customer Service Supervisor bringing 11 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Customer Service Supervisor
Custom Air Trucking
05.2020 - 12.2023
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Customer Service Representative
Custom Goods
02.2011 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Shift Supervisor
Starbucks
05.2008 - 02.2011
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Education
High School Diploma -
South Gate Senior High School
South Gate, CASkills
- Records Management
- Account Authorizations
- Continuous Improvement
- Call Center Operations
- CPR Certified
- Type 50 WPM
- Bilingual, English and Spanish
- Reliable
- Organizational Skills
- Inventory Control
- Shipping and Receiving Documentation
- ADP Management
Timeline
Customer Service Supervisor
Custom Air Trucking
05.2020 - 12.2023
Customer Service Representative
Custom Goods
02.2011 - 05.2020
Shift Supervisor
Starbucks
05.2008 - 02.2011
High School Diploma -
South Gate Senior High School
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