Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Rosa hernandez

Summary

Dynamic Assistant Store Manager with a proven track record at Family Dollar, adept in customer service and stock management. Excelled in enhancing store efficiency and sales through strategic merchandise displays and effective staff training. Skilled in cash handling and loss prevention, contributing to significant improvements in store operations and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Family Dollar
11.2019 - Current
  • In charge unloading 2 trucks per week of 1,000 or more boxes .
  • In charge of the merchandised being placed in the shelf's by the store stockers and my self .
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic

merchandise displays.

  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Documented suspicious activity and events through detailed reports, submitting timely updates to manager.
  • Operated surveillance equipment, video recorders and computers to monitor activities within facility.
  • Reviewed live and archived video surveillance footage for investigative purposes.
  • prepare store billing summary each month .

Cashier/Markdown Associate

Macy's
01.2017 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Cashier

New Hampshire Pharmacy & Medical Equipment
12.2016 - 01.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Education

Medical Program - Medical Billing And Coding

University of The Di
Washington, DC
02-2024

High School Diploma -

Roosevelt High School
Washington, DC
05-2008

Skills

  • Customer assistance
  • Document formatting
  • Customer service
  • Cash handling
  • Store organization
  • Money handling
  • Stock management
  • Loss prevention
  • Staff training
  • Billing
  • Vendor management

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Assistant Store Manager

Family Dollar
11.2019 - Current

Cashier/Markdown Associate

Macy's
01.2017 - 08.2018

Cashier

New Hampshire Pharmacy & Medical Equipment
12.2016 - 01.2017

Medical Program - Medical Billing And Coding

University of The Di

High School Diploma -

Roosevelt High School
Ana Rosa hernandez