Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANA ROSA LUNA

Los Angeles,California

Summary

Housekeeping professional prepared to oversee and improve cleaning operations in hospitality setting. Proven ability to enhance guest satisfaction and streamline housekeeping procedures. Known for strong team collaboration and adapting to evolving needs, with focus on cleanliness standards and effective communication, highly professional assistance to Guests and Colleagues. As well to fulfill my desire to further my knowledge and another step in the pursuit of a long-term career in hospitality.

Overview

12
12
years of professional experience

Work History

Housekeeping Supervisor

OSO Hotel Burbank
04.2023 - Current
  • Knowledge with PO orders, Knowledge of HSKP budget, and labor/Schedule.
  • Approving timesheets/Payroll, great communication and work relationship with other departments.
  • Assist with HSKP/laundry operations. Make note and inform the front desk of any open rooms.
  • Assist the executive housekeeper with employee training.
  • Take inventory and leave information of all supplies that need to be ordered.
  • Notify management and/or I resolve any guest complaints or employee issues.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
  • Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Conducted regular room inspections to verify compliance with housekeeping standards.

Housekeeping Manager

Sheraton Agoura Hills
07.2022 - 12.2022
  • Worked with front desk to respond promptly to all guest requests.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
  • Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.

Housekeeping Coordinator

Holiday Inn
04.2021 - 04.2023
  • Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
  • Communicated repair needs to maintenance staff.
  • Managed lost and found items effectively, ensuring timely return of belongings to guests when possible.
  • Coordinated linen supply management with laundry services to ensure adequate stock levels at all times while minimizing excess inventory costs.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.

Food Prep/Cashier

Yum Yum Donuts
10.2020 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier/Server

Las Brasas Peruvian Fusion
10.2020 - 01.2021
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Waitress/Server

Mancora Peruvian Cuisine
09.2019 - 09.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Housekeeping Supervisor

Towneplace Suites By Marriott Anaheim Maingate near Angel Stadium
05.2018 - 08.2019
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Managed laundry sorting, washing, drying, and ironing.
  • Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
  • Ensured optimal cleanliness and guest satisfaction by supervising team of 25 housekeepers, implementing rigorous quality control checks.

Waitress

Gus’s Drive-in Restaurant
06.2015 - 05.2018
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Home Health Aide

LG Salud Int. Clinica
01.2014 - 06.2015
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Provided mobility assistance such as walking and regular exercising.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Developed individual care plans for clients based on specific needs.
  • Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
  • Scheduled and coordinated medical appointments.
  • Trained new staff members on best practices for home health care.

Education

High School Diploma -

San Martin De Porres
Lima, PERU
12.2013

Associate of Science -

CABA, Argentina -Uba College
CABA, Argentina
01.2014

Medical Assistant

Pasadena Community College
Pasadena, CA
01.2016

Belmont High School
Los Angeles, CA
06.2015

Skills

  • Customer Service
  • Excellent communication Skills
  • Clerical Duties
  • Staff Scheduling
  • Cash Handling
  • Data Entry
  • Detail-Oriented Team
  • Player / Leader
  • Maintaining budget guidelines
  • Inventory Control
  • Supplies Management
  • Maintain Records
  • Ability to Learn New Skills & Concepts Easily
  • Fluent English
  • Marriott PMS FOSSE SYSTEM
  • Quore PMS System

Timeline

Housekeeping Supervisor

OSO Hotel Burbank
04.2023 - Current

Housekeeping Manager

Sheraton Agoura Hills
07.2022 - 12.2022

Housekeeping Coordinator

Holiday Inn
04.2021 - 04.2023

Food Prep/Cashier

Yum Yum Donuts
10.2020 - 03.2021

Cashier/Server

Las Brasas Peruvian Fusion
10.2020 - 01.2021

Waitress/Server

Mancora Peruvian Cuisine
09.2019 - 09.2020

Housekeeping Supervisor

Towneplace Suites By Marriott Anaheim Maingate near Angel Stadium
05.2018 - 08.2019

Waitress

Gus’s Drive-in Restaurant
06.2015 - 05.2018

Home Health Aide

LG Salud Int. Clinica
01.2014 - 06.2015

High School Diploma -

San Martin De Porres

Associate of Science -

CABA, Argentina -Uba College

Medical Assistant

Pasadena Community College

Belmont High School