ANA ROSA MACIAS
Portland,OR
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Admin Assistant II
Portland Public School District – McDaniel High School
Portland
11.2022 - Current
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed enrollments, withdrawals, transfers and grade changes.
- Site Technology Liaison (STL) – used TDT-Asset access to assign and track student devices, Tier 1 support for teacher and student devices, basic troubleshooting skills, year end device collection
- School event support – Collaborated with administrators to host conferences, assist with state testing, and graduation
- Managed
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled and coordinated virtual and in-office meetings and client appointments for staff teams
- Updated contact lists regularly when changes occur in employee status or contact information.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service
- Entered data into spreadsheets using Microsoft Excel, Google Suite, or other similar programs.
- Collaborated with administrators to monitor progress on projects assigned by upper management
- host parent-teacher conferences
- Created a more efficient workspace by proactively anticipating department needs
- Collaborated with administrators to host parent-teacher conferences.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Assistant Secretary
Reynolds School District – Fairview, OR
Fairview, OR
03.2022 - 11.2022
- Same position as listed above, different location
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Provided administrative support to the Secretary, including managing calendars and scheduling meetings
- Created a more efficient workspace by proactively anticipating department needs
- Provided clerical support to company employees by copying, faxing and filing documents
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Scheduled and coordinated virtual and in-person meetings and appointments
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Student Success Advocate
Step Up – Portland, OR
Portland
07.2019 - 11.2021
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression
- Provided in-class support for students and teachers 2-4 hours per week to maintain awareness of student's assignments and progress
- Developing and implementing overall school success plan for students in partnership with teachers, parents, program staff, and students amid Pandemic
- Work and communicate with parents regarding academic progress; identify areas in need of academic support, and work with parents to support specific learning plans for students
- Made recommendations for continuous improvement related to use of new teaching tools, resources, training and improvement of online education instruction
- Coordinated follow-up and student outreach to monitor academic progress for at-risk students
- Met firm deadlines while applying results-driven and goal-oriented methodology to teaching initiatives
- Used Microsoft Word and other software tools to create documents and other communications.
Milieu Counselor
Morrison Family & Child Services
01.2016 - 01.2019
- Wrote detailed and confidential state reports on mental, medical daily needs of patients
- Communicated strategies patients could use to acquire vocational and daily-life skills
- Tailored services to fit unique and diverse needs of each individual through one-on-one mediation
- Provided direct supervision for youth ranging in ages 15 to 17
- Administered translation services for Spanish-speaking patients
- Facilitated meetings between patients, case managers and clinicians
- Held crisis interventions that required emotional support and trauma-informed approach
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Provided emergency response in crisis situations to defuse tensions and prevent violence
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
Customer Service Representative
Fred Meyer
01.2011 - 01.2016
- Provided attentive customer service to shoppers
- Assisted in training of new hires
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Responded to customer requests for products, services company information
- Responded proactively and positively to rapid change
- Answered around 35 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.
Education
B.S - Communications Studies And Advertising
Portland State University - Portland, OR
01.2017
Skills
- Proficiency with multiple computer programs
- Solution oriented
- Data entry/management
- Office administration
- Customer service
- Strong interpersonal skills
- Calm under pressure
- Adaptable
Languages
Spanish
Professional
Timeline
Admin Assistant II
Portland Public School District – McDaniel High School
11.2022 - Current
Assistant Secretary
Reynolds School District – Fairview, OR
03.2022 - 11.2022
Student Success Advocate
Step Up – Portland, OR
07.2019 - 11.2021
Milieu Counselor
Morrison Family & Child Services
01.2016 - 01.2019
Customer Service Representative
Fred Meyer
01.2011 - 01.2016
B.S - Communications Studies And Advertising
Portland State University - Portland, OR
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