Work History
Summary
Skills
Education
Languages
Timeline
Generic

Ana Rosa Martinez

Athens,GA

Work History

Front Dest Assistant

Piedmont Healthcare
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.

Homenurse

Homenurse. Inc
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Educated patients and families on disease management strategies, empowering them to make informed decisions about their healthcare.
  • Participated in regular team meetings to discuss patient progress and adjust care plans as necessary, ensuring optimal outcomes.
  • Monitored patients'' vital signs and reported any significant changes to the healthcare team for immediate attention.

Summary

With a proven track record at Piedmont Healthcare, I excel in delivering exceptional customer service and managing front desk operations with efficiency. My expertise in multitasking and organization, coupled with a compassionate approach to patient care, ensures optimal service delivery and patient satisfaction. Skilled in communication and problem-solving, I adeptly handle diverse customer needs, enhancing both patient and guest experiences.

Skills

  • Excellent communication
  • Problem-solving skills
  • Time management
  • Hospitality services
  • Scheduling appointments
  • Attention to detail
  • Maintaining cleanliness
  • Administrative skills
  • Initiative and proactivity
  • Cash handling
  • Multitasking and organization
  • Complaint resolution
  • Customer service
  • Payment processing
  • Documentation and recordkeeping
  • Appointment setting
  • Calendar management
  • Conflict management
  • File management
  • Cultural sensitivity
  • Registration processes
  • Language fluency
  • Security monitoring
  • Event coordination
  • Scheduling
  • Work prioritization
  • Payment verification
  • POS systems
  • Mail routing
  • Multi-line phone systems
  • Inbound call management
  • Recordkeeping
  • Word processing
  • Correspondence management
  • Task delegation
  • Call management
  • Switchboard operation
  • Effective planning
  • Fluent in language and language
  • Front desk oversight
  • Confidentiality
  • Guest services
  • Front office support
  • Credit and cash payments
  • Bookkeeping

Education

Certified Medical Administrative Assistant -

Medical Institute of Northeast Georgia, LLC
Braselton, GA
03.2024

GED - GED

Athens Technical College
Athens, GA
01.2017

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Dest Assistant

Piedmont Healthcare

Homenurse

Homenurse. Inc

Certified Medical Administrative Assistant -

Medical Institute of Northeast Georgia, LLC

GED - GED

Athens Technical College

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Ana Rosa Martinez