Ana Rosa Miranda
Moreno Valley,CA
Summary
Resourceful Human Resources and Office Manager offers employee relations and business management expertise with several year career overseeing HR operations, Medical Records Department, Payroll and Administrative Assistant duties. Commended for building trusting relationships within organization to support business needs. Forward-thinking with superior problem-solving, conflict management and organizational skills. Self-motivated individual who is capable of working independently and exceeds expectations while working under minimal supervision.
Overview
20
20
years of professional experience
1
1
Certification
Work History
HR Manager/Office Manager/MR Manager/Payroll
Onoria Healthcare Provider Inc.
Montclair, CA
03.2015 - Current
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained applicant database.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Ensured compliance with federal, state and local employment laws.
- Supervise employees such as HR assistant and Medical records staff.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Suggested promotions and wage increases according to employee performance.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Maintained accurate up to date medical records in accordance with regulations of Medicare and the Policy and Procedure Manual.
- Supervised Medical Records department staff responsible for entering data into electronic health record systems.
- Coordinated with physicians and other healthcare providers to ensure timely completion/return of medical records documentation.
- Developed policies and procedures for the maintenance, storage, retrieval, archiving, and destruction of medical records.
- Inputs data into computer for billing purposes.
- Processed and analyzed all payroll data to ensure submission in an accurate and timely manner on a bi-weekly basis.
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
- Resolved discrepancies between payroll records and timekeeping systems.
- Worked closely with Operational manager with budgeting and financial management.
- Assures that all business conduct is above minimum standards required by law and will not condone any activities that achieve results through violations of the law, unethical business or patient care practices.
HR Manager/Office Manager/Administrative Assistant
Lemar Home Health Services Inc.
San Dimas, CA
10.2008 - 03.2015
- Developed and implemented HR strategies to improve employee engagement and retention.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Monitored attendance records and leave requests for accuracy and completeness.
- Coordinated training programs for new employees and existing staff members.
- Collaborated with other departments to create a positive work environment that promotes collaboration among teams.
- Ensured compliance with all state and federal employment laws including wage and hour regulations.
- Supervised office personnel for completion of daily operations such as scheduling, medical supply inventory, timely completion of work and provided guidance when necessary.
- Communicated with supervisors to plan and review employee evaluations.
- Provided Administrative support to the executive team, including supervising office personnel, scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Monitored accounting, payroll and financial reporting activities.
- Assisted with payroll processing by verifying employee hours worked.
- Assisted with processing payroll information accurately and timely.
Office Credit Collections Clerk
Don Roberto Jewelers
Ontario/Covina, CA
04.2007 - 10.2008
- Maintained accurate records of customer payment plans, credit limits and contact information.
- Assisted customers in establishing new payment arrangements to ensure timely payments.
- Analyzed customer financial data and recommended appropriate credit limits for new accounts.
- Performed periodic reviews of delinquent accounts to determine collection strategies.
- Negotiated repayment terms with delinquent customers while adhering to company policies.
- Handled incoming calls from customers regarding billing disputes or payment inquiries.
- Reviewed credit applications for accuracy before submitting them for approval.
- Provided exceptional customer service by responding promptly to emails, letters and phone calls from customers seeking assistance with their accounts.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Received payments and posted amounts to customer accounts.
Office Assistant /Front Desk Receptionist
Allstate Corp
Covina, CA
03.2006 - 04.2007
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Signed for packages, recorded deliveries and distributed to personnel.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Bachelor of Science - Business Administration
DeVry University
Pomona, CA03-2008
High School Diploma -
Nogales High School
La Puente, CA06-2004
Skills
- Excellent customer service
- Leadership
- Performance management
- HR processes
- Payroll administration
- Bilingual Fluent in English and Spanish
- Knowledgeable with Microsoft and google drive programs
- Ability to type 35-40 WPM
Certification
- SHRM Webcast Certification in October 2024
- Home Care Administrator Certificate Program 2025
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
HR Manager/Office Manager/MR Manager/Payroll
Onoria Healthcare Provider Inc.
03.2015 - Current
HR Manager/Office Manager/Administrative Assistant
Lemar Home Health Services Inc.
10.2008 - 03.2015
Office Credit Collections Clerk
Don Roberto Jewelers
04.2007 - 10.2008
Office Assistant /Front Desk Receptionist
Allstate Corp
03.2006 - 04.2007
Bachelor of Science - Business Administration
DeVry University
High School Diploma -
Nogales High School