Overview
Work History
Education
Skills
Timeline
Receptionist

Ana Rose Rodriguez

Wauwatosa,WI

Overview

9
9
years of professional experience

Work History

Style Leader

Target
03.2024 - Current
  • Developed long-lasting relationships with key clients through attentive service, resulting in increased loyalty and repeat business.
  • Conducted regular staff evaluations to identify areas of improvement, implementing targeted training programs where needed.
  • Improved overall sales performance by training and mentoring junior stylists on best practices and current trends.
  • Cultivated an inclusive work environment that celebrated diversity and individuality among team members while fostering collaboration.
  • Implemented innovative retail display techniques that improved product visibility and boosted store sales significantly.
  • Managed a diverse team of stylists to ensure top-quality workmanship, maintaining high standards for all projects.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Assistant Manager

Maurices
05.2023 - Current
  • Responsible for generating sales and providing a wonderful & cheerful customer experience
  • I help build a strong store strategy in order to achieve goals, and help align the team around corporate values/mission
  • Model effective sales techniques and lead by example in all areas
  • Achieve and exceed personal sales and productivity goals as a store and individually
  • Drive business and create sales strategies to maximize sales and provide an exceptional customer experience
  • Capture client information effectively
  • Demonstrate a thorough understanding of store merchandise, pricing model, and layout
  • Maintain store housekeeping and visual merchandising standards
  • Proficient in various computer systems and applications
  • Safeguard store inventory by adherence to the company's loss prevention program
  • Follow all store operational policies and procedures

Retail Supervisor

RETIQUE
11.2022 - 06.2023
  • Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments
  • May serve as a team member or subject matter expert on formal projects or within the department
  • Effectively engages in change, communicating appropriately with team
  • Follows through on learning, skill building, and practice necessary to adapt to change
  • Light supervision; works independently
  • Periodic review of work by manager or senior coworker
  • Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues
  • Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations
  • Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community
  • Maximize the value of all donated goods and maintain production and store environment standards
  • Coordinate the proper rotation of goods in the store to ensure a continuous flow of new merchandise
  • Support the training and coaching of all employees to reach their potential as a highly productive and collaborative members of the team
  • Oversee that there is adequate coverage at POS and in donations
  • Assist with hiring process of associates; completing phone screens, interviews, new hire orientations and training as needed
  • Function as a service experience leader (SEL); operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls
  • Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices
  • Work with Store Management to conduct apprehensions following established loss prevention policies and procedures
  • Accurately complete data entry of required reports on time
  • Share with leadership insight or concerns found in report data or other documentation
  • Consistently communicate and implement policies and procedures, reporting concerns to leadership
  • Plan and organize work assignments to increase customer service and protect assets
  • Responsible for completing other duties/responsibilities as assigned

Assistant Manager

Wellness spa
12.2021 - 11.2022
  • Oversaw and managed the daily operations of the spa, this includes handling administrative tasks including but not limited to scheduling, inventory, and reporting
  • Achieved strong sales goals
  • Educated, sold and promoted guests on the membership program, services and products
  • Maintained strong organizational/planning and computer skills
  • Answered phones and greeted guests at their check in and check out times
  • Trained Sales Associates on the booking system and the membership program
  • Coached, mentored and lead the amazing team of Massage Therapists and Estheticians

Skin Therapist

Ulta
03.2020 - 12.2021
  • Engaging with guests and consulting with them on their skin care needs to recommend products and services
  • Delivering quality professional services with emphasis on the guest's total look
  • Supporting the prestige sales manager (PSM) and focus on performance (service/retail sales, and in-store events), people (guest service), and process (operating procedures and compliance standards)
  • Performance Drive skin services and prestige retail skin sales
  • Demonstrate, recommend, and sold prestige skin and makeup products
  • Supported the execution of in-store events that delivered an unrivaled guest experience while delivering on sales goals
  • Embody the Ulta Beauty brand by delivering exceptional service and driving guest loyalty
  • Developed guest relationships through consultations and appropriate retail and service recommendations
  • Served all guests, including walk-in guests, in a timely and efficient manner
  • Developed a partnership with prestige beauty advisors and service professionals to provide a total-store and well-rounded guest experience
  • Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals
  • Processed and ensured compliance with Ulta Beauty and state board policies, procedures, and standards
  • Follow all safety and infection control procedures before, during, and after services
  • Followed established service protocols to ensure a consistent and exceptional guest experience
  • Utilized appropriate booking and clientele systems to book guests for return services and for events
  • Managed supplies, and testers, and communicated any needs to the PSM, ensuring you are guest-ready at all times
  • Attend mandatory services and retail product trainings and meetings

Supervisor

Bare Minerals Boutique
05.2018 - 03.2020
  • Passion for meeting and exceeding sales goals
  • Consistently created a welcoming environment for the client, focusing on driving skincare sales
  • Turned in a daily recap to Account Executive each shift
  • Recruited new clients to the brand
  • Add on to all sales in store
  • Helped customers select new skincare
  • Built relationships with existing clients and new clients
  • Asked open-ended questions to Confirm the client needs, offering products through demonstration and education
  • Confirmed choices and closed the sale
  • Consistently utilized company tools and resources, building a client based business and followed up accordingly
  • Met/exceeded all weekend event goals set by Account Executive
  • Assisted in the maintenance of merchandising/display/marketing standards and that store is consistently replenished
  • Assisted in the maintenance of consistent standards of cleanliness, maintenance and organization

Lancôme Beauty Advisor

Boston Store
07.2016 - 05.2018
  • Set and achieve personal sales goals while supporting the goals of the team
  • Greet customers in a timely professional and engaging manner
  • Initiate service consultations by asking open-ended questions to learn the customer's preferences and needs
  • Provide honest and confident feedback to customers regarding products
  • Build lasting relationships with customers by contacting them to follow up on purchases
  • Suggest new products and invite them to upcoming events
  • Consistently seek trend and product knowledge to act as an expert for customers
  • Perform daily department maintenance tasks including stock work, re-merchandising, and light cleaning

Front Desk Supervisor

Ramada Worldwide
09.2015 - 08.2016
  • Greeted guests as they arrive, focusing on personal recognition
  • Reviewed arrival list daily and assists in preparing and assembling welcome amenities
  • Also, escorted VIPs to room and check them in prior to arrival
  • Attended promptly to guest needs and inquiries
  • Supervised and trained front desk associates

Education

Secondary School Education -

The Institute of Beauty and Wellness
Milwaukee, WI
12.2019

Skills

  • Assistant Manager Experience
  • Mentoring
  • Retail Management
  • Sales
  • Customer service
  • Merchandising
  • Infection control
  • Computer skills
  • Planograms
  • Guest relations
  • Customer Service
  • Cash Management
  • Store operations
  • Inventory Control
  • Complaint resolution
  • Visual Merchandising
  • Team Training
  • Staff Management
  • Leadership Development
  • Team training and development
  • Merchandising operations
  • Merchandise planning
  • Loss Prevention
  • Process and procedure development
  • Employee Scheduling
  • Staff recruitment
  • Promotions coordination
  • Client Account Management
  • Deposit Preparation
  • Store growth planning
  • Customer service delivery
  • Hospitality and accommodation
  • Teamwork and Collaboration
  • Decision-Making
  • Team Leadership
  • Customer Relations
  • Relationship Building
  • Goal Setting
  • Effective leader
  • Scheduling
  • Inventory Management

Timeline

Style Leader

Target
03.2024 - Current

Assistant Manager

Maurices
05.2023 - Current

Retail Supervisor

RETIQUE
11.2022 - 06.2023

Assistant Manager

Wellness spa
12.2021 - 11.2022

Skin Therapist

Ulta
03.2020 - 12.2021

Supervisor

Bare Minerals Boutique
05.2018 - 03.2020

Lancôme Beauty Advisor

Boston Store
07.2016 - 05.2018

Front Desk Supervisor

Ramada Worldwide
09.2015 - 08.2016

Secondary School Education -

The Institute of Beauty and Wellness

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Ana Rose Rodriguez