Ana Rubi Strong

• TCRT Team Tech Support

From July 2022 to present day

Assist agents in the call center to solve tech support issues, escalate and redirect claims to other departments and reporting tech errors to IT.

My area of service is in Latino America markets at doTERRA, were I speak Spanish and English working in conjunction with management to explain the agents in a simple way the usage of the systems. Since I work in the tech department with analyst level, I educate agents and peers on the correct use of the system and solve issues in a fashionably manner.

Mastery in daily use for CRM, Datatrax, and SAP.

• Email customer service team

January 2018 - July 2022

I worked in this team to give a personal service directly with account managers and working with other departments in order to resolver difficult cases such as refunds, orders, shipping, commissions, qualifications for commissions, etc.

• First 6 months in customer service as member services representative, was trained in the Datatrax and Senior Agent helping new hire agents tot gain knowledge in the company processes.

Worked and trained in the SAP and CRM systems, helping distributors in sales, purchase of product and customer service.

Trained in photoshop use for professional photography, assisting and attending customers.