Anas Katta
Bonsall,CA
Summary
Results-driven Automotive Service Manager attentive to business demands and budget targets. Coordinates highly successful, profitable and customer-focused operations with excellent leadership abilities. Decisive in implementing new strategies and enforcing optimal policies for service program. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
19
19
years of professional experience
Work History
Automotive Service Manager
Pacific Auto Center
Costa Mesa, CA
05.2022 - Current
- Hired, trained, and supervised a team of automotive service technicians.
- Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions.
- Evaluated customer complaints and took corrective action when necessary.
- Performed daily inspections of service technicians' work to ensure quality assurance.
- Monitored shop productivity reports to determine if goals were being met or exceeded.
- Provided customers with repair estimates and advised them on additional services that may be needed.
- Monitored worker skills and training to correctly delegate assignments for maximum performance.
- Replaced worn parts such as belts, hoses, brakes, shocks and struts.
- Performed minor and major engine repairs, including timing belt replacement, head gasket repair, valve jobs, oil changes and tune-ups.
- Wrote up detailed repair orders outlining actions and estimated costs.
Automotive Service Manager
LA City Cars
Los Angeles, CA
05.2020 - 05.2022
- Hired, trained, and supervised a team of automotive service technicians.
- Advised customers on proper vehicle care techniques after completion of repairs.
- Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions.
- Assisted in resolving warranty claims between customers and manufacturers.
- Performed daily inspections of service technicians' work to ensure quality assurance.
- Monitored shop productivity reports to determine if goals were being met or exceeded.
- Evaluated customer complaints and took corrective action when necessary.
- Ensured compliance with all applicable safety regulations while performing automotive repairs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Automotive Service Manager
Kia Motors
Carson, CA
05.2018 - 05.2020
- Performed complex diagnostic tests on vehicles to identify and resolve mechanical, electrical and computer-related issues.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Replaced worn or defective parts using power tools and hand tools.
- Installed new radiators, hoses and other cooling system components as required.
- Adjusted system components according to manufacturer's specifications for optimal performance.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
Automotive Service Manager
Car Expo Auto
Sacramento, CA
05.2016 - 05.2018
- Hired, trained, and supervised a team of automotive service technicians.
- Advised customers on proper vehicle care techniques after completion of repairs.
- Monitored shop productivity reports to determine if goals were being met or exceeded.
- Analyzed repair orders to identify trends in vehicle issues, parts usage, and labor costs.
- Monitored worker skills and training to correctly delegate assignments for maximum performance.
- Maintained a clean working environment at all times.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
Automotive Service Manager
Auto Fiber
Riyadh, KSA
05.2005 - 05.2016
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Developed and implemented strategic business plans to increase company profitability.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Analyzed market trends and customer data to inform decision-making processes.
- Developed strategies for improving customer service standards throughout the company.
Education
BBA - Electrical Engineering
Damascus University
Damascus, SY05-2002
Skills
- Customer Satisfaction
- Quality Standards
- Vehicle Inspection
- Employee Retention
- Parts Ordering
- Dealership Management
- Cost Control
- Brand Management
- Staff Management
- Team Leadership
Languages
Arabic
Professional
English
Professional
Timeline
Automotive Service Manager
Pacific Auto Center
05.2022 - Current
Automotive Service Manager
LA City Cars
05.2020 - 05.2022
Automotive Service Manager
Kia Motors
05.2018 - 05.2020
Automotive Service Manager
Car Expo Auto
05.2016 - 05.2018
Automotive Service Manager
Auto Fiber
05.2005 - 05.2016
BBA - Electrical Engineering
Damascus University