M Juliana Villamil Garcia
Herriman,UT
Summary
Driven Assistant Manager with a proven track record at T-mobile Limited, specializing in operations management and exceptional customer relations. Excelled in mentoring for professional growth, enhancing team accountability, and spearheading strategies for sales growth. Achieved significant improvements in employee retention and customer loyalty through strategic planning and effective communication. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
2
2
years of professional experience
Work History
Assistant Manager
T-mobile Limited / Retail Expertise
07.2022 - Current
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Mountain View High School
Orem, UT05.2023
Skills
- Recruiting and interviewing
- Operations Management
- Product and service knowledge
- Employee Performance Evaluations
- Task Delegation
- Employee Scheduling
- Customer Relations
- Compliance understanding
- Staff Supervision
- Orientation and training
- Money Handling
- Financial Management
- Strategic Planning
- Team motivation
- Policy Enforcement
- Sales Strategies
- Schedule oversight
- Performance reviewing
- Sales Growth
- Staff Training and Development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
T-mobile Limited / Retail Expertise
07.2022 - Current
High School Diploma -
Mountain View High School
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