Senior Program Manager, Certification Operations
National Association of Corporate Directors
Arlington, VA
01.2024 - Current
- Streamlined and accelerated growth of the Certification program by reducing manual team processes from 80% to 15%
- Created established stakeholder framework to support nearly 130% year-over-year program growth.
- Led coordination efforts with the marketing department to engage and streamline outreach for a membership base of over 23,000 NACD members and achieve a high average click-to-open rate of 75%.
- Achieved a notable enhancement in pass rate (by 15-20%) among nearly 1,000 Certification participants through formalization and hosting of study group series.
- Devised and executed 80% of the required standard operating procedures for the certification team.
- Examined project progress reports to determine areas for enhancement, taking prompt action to rectify any shortcomings, and delivering constructive feedback as required.
- Streamlined communication among diverse teams, leading to the successful completion of projects.
- Ensured vendor and supplier contracts were aligned with program objectives through negotiation.
- Ensured financial alignment between projects and budgeted costs.
- Created comprehensive training resources utilized by team members for the purpose of onboarding new personnel and introducing process enhancements.
- Established enduring and lucrative member connections by consistently engaging with them and ensuring high service standards.
- Successfully addressed customer concerns and issues which warranted involvement from senior management.
