Hi, I’m
Anashe Underwood
Richmond ,indiana
Summary
Versatile and dynamic professional, adept in client communication and team management. Excelled in enhancing patient care and client relations, significantly improving service delivery. Skilled in medical charting and fostering a culture of continuous learning and safety, demonstrating exceptional leadership and multitasking abilities.
Overview
4
years of professional experience
Work History
Richmond Animal Hospital
Kennel Tech & Veterinary Assistant
08.2024 - Current
Job overview
- Positioned animals for diagnostic ultrasound imaging.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
Champion Industries
Salesperson
07.2024 - 08.2024
Job overview
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Presented professional image consistent with company's brand values.
- Developed relationships with clients for increased loyalty and repeat business.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Hillside Veterinary Hospital
Kennel Tech Manager
03.2021 - 06.2024
Job overview
- Led initiatives to boost workforce motivation and output levels.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Potomac State Keyser, WV
Animal Science & Pre Vet
Washington High School Charles Town, WV
General HS Studies
05.2022
Skills
- Client communication
- Fast-paced environment
- Cleaning and sanitizing
- Patient restraint
- Animal safety
- Multitasking
- Reception support
- Medical charting
- Customer billing
- Medical triage
- Understanding databases such as Microsoft 365, Google Docs, etc
- Team management and leadership
- Building client relationships
- strong communication
Timeline
Kennel Tech & Veterinary Assistant
Richmond Animal Hospital
08.2024 - Current
Salesperson
Champion Industries
07.2024 - 08.2024
Kennel Tech Manager
Hillside Veterinary Hospital
03.2021 - 06.2024
Potomac State
Animal Science & Pre Vet
Washington High School
General HS Studies