Work History
Summary
Education
Overview
Skills
Timeline
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Anasia Hunter-White

Birmingham,AL

Work History

Medical Escalations Supervisor

Cigna Healthcare
08.2017 - Current
  • Oversee daily operations to ensure compliance with healthcare regulations and quality standards.
  • Train and mentor staff on best practices for customer service and operational excellence.
  • Analyze performance metrics to identify areas for operational improvement and implement solutions.
  • Evaluate employee performance & provide feedback to foster professional development and accountability.
  • Manage scheduling and resource allocation, ensuring optimal staffing levels for peak operational periods.
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhance communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Conduct thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Improve customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
  • Interview, hire, & onboard employees.

Owner & Chef

Hearty Appetites
01.2009 - Current
  • Manage budget allocations, ensuring financial sustainability and resource optimization for each event.
  • Establish client relationships to drive customer satisfaction and loyalty resulting in repeat business and referrals.
  • Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hire, train, and manage a high-performing team of employees dedicated to maintaining company standards.
  • Negotiate contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Successfully navigate challenging economic conditions by making informed decisions that protected the financial stability of the business.
  • Monitor market conditions to set accurate product pricing and take advantage of emerging trends.
  • Handle problematic customers and clients to maintain excellent customer service.
  • Design seasonal specials based on local ingredients, increasing menu appeal and customer engagement.
  • Conduct regular kitchen safety audits, ensuring compliance with health regulations and best practices.
  • Successfully meet dietary requirements for diverse clientele by providing customized meal options upon request.
  • Design and execute catering menus for high-profile events, adapting offerings to meet diverse client needs.

Kitchen Manager

Denise & Earl's Bar & Grill
03.2012 - 08.2017
  • Supervised daily kitchen operations ensuring compliance with health and safety regulations.
  • Led menu planning initiatives aligning offerings with customer preferences and seasonal availability.
  • Coordinated scheduling of kitchen staff improving efficiency during peak service hours.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
  • Developed creative daily specials using seasonal ingredients while minimizing costs associated in excess of standard daily food cost.
  • Maintained meticulous records of health inspections, consistently achieving high scores.
  • Managed scheduling and payroll for kitchen staff, ensuring optimal staffing levels during busy periods.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Developed unique events and special promotions to drive sales.

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Proven ability to foster team collaboration to achieve organizational goals. Known for reliability & adaptability in meeting changing demands while maintaining high standards. Skilled in teaching new concepts and best practice strategies.

Education

Associate of Arts - Culinary Arts

Art Institute of Pittsburgh
Pittsburgh, PA
04-2017

Associate of Applied Science - Accounting

Duff's Business Institute
PA
12-1999

GED -

Peabody High School
Pittsburgh, PA
05-1997

Overview

17
17
years of professional experience

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Attention to detail
  • Customer service management
  • Decision-making
  • Complex Problem-solving
  • Staff development
  • Staff discipline
  • Payroll processing
  • Performance management
  • Active listening
  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Budget development
  • Accounting expertise
  • Profit and loss
  • Social media control
  • Hiring and staffing
  • Quality assurance
  • Schedule management
  • Hiring and onboarding

Timeline

Medical Escalations Supervisor

Cigna Healthcare
08.2017 - Current

Kitchen Manager

Denise & Earl's Bar & Grill
03.2012 - 08.2017

Owner & Chef

Hearty Appetites
01.2009 - Current

Associate of Arts - Culinary Arts

Art Institute of Pittsburgh

Associate of Applied Science - Accounting

Duff's Business Institute

GED -

Peabody High School

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Anasia Hunter-White