Anasia Johnson
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
3
3
years of professional experience
Work History
ADMISSIONS REPRESENTATIVE
Charter College
10.2022 - Current
- Supported students through admissions process by answering questions and assisting with forms
- Explained admissions procedures and courses offered to potential students
- Reviewed admissions applications to check students' eligibility for acceptance
- Conducted interviews with participants to assess eligibility
- Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions
- Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees.
TECHNICAL SUPPORT REPRESENTATIVE
CGS Tampa
07.2022 - 11.2022
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and laptops with Lenovo
- Documented support interactions for future reference.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, configured and maintained computer systems and network connections.
SALES OPERATIONS COORDINATOR
Marriot International
03.2022 - 08.2022
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
- Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
- Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales.
- Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports.
SALES ACCOUNT MANAGER
NCO's Enterprise
01.2021 - 12.2021
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Managed revenue models, process flows, operations support and customer engagement strategies.
SALES ACCOUNT MANAGER
Mako Consultants
09.2020 - 01.2021
- Developed and maintained positive relationships with key decision-makers and influencers.
- Won new business by articulating full value of company's capabilities to prospects. (Next position Senior Sales Account NCO's Enterprise)
- Maintained current knowledge of evolving changes in marketplace.
- Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
- Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
- Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
Education
Bachelor of Arts - Fashion Merchandising & Business Management
Southern New Hampshire University
01.2026
Skills
- Excellent Interpersonal Skills
- Policy Understanding
- Negotiation Expertise
- Networking Abilities
- Academic Advice and Counseling
- Sales and Business Marketing and Development
- Salesforce Proficiency
- Leads Prospecting
Timeline
ADMISSIONS REPRESENTATIVE
Charter College
10.2022 - Current
TECHNICAL SUPPORT REPRESENTATIVE
CGS Tampa
07.2022 - 11.2022
SALES OPERATIONS COORDINATOR
Marriot International
03.2022 - 08.2022
SALES ACCOUNT MANAGER
NCO's Enterprise
01.2021 - 12.2021
SALES ACCOUNT MANAGER
Mako Consultants
09.2020 - 01.2021
Bachelor of Arts - Fashion Merchandising & Business Management
Southern New Hampshire University