Ana Sofia Gordillo
Sayreville
Summary
Possessing excellent communication skills and positive attitude, combines deep understanding of customer needs with proficiency in active listening and problem-solving. Familiar with conflict resolution and CRM software, dedicated to enhancing customer satisfaction and loyalty. Ready to make significant contributions by creating meaningful customer interactions and fostering long-term relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Freight Brokerage
EXPERIOR GLOBAL
09.2024 - 01.2025
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Customer Service Representative
EXPERIOR GLOBAL
06.2019 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Front Desk Receptionist
MAXZONE DEPOT
01.2017 - 05.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Salesperson
Boost Mobile
02.2015 - 04.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted detailed market analysis to guide development of sales strategies.
Education
GED -
New Brunswick High School
New Brunswick, NJ06-2010
Skills
- Customer service
- Teamwork and collaboration
- Adaptability and flexibility
- Relationship building
- Bilingual
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Freight Brokerage
EXPERIOR GLOBAL
09.2024 - 01.2025
Customer Service Representative
EXPERIOR GLOBAL
06.2019 - 09.2024
Front Desk Receptionist
MAXZONE DEPOT
01.2017 - 05.2019
Salesperson
Boost Mobile
02.2015 - 04.2017
GED -
New Brunswick High School
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