Ana Sofia Guajardo
San Antonio,Tx
Summary
To obtain long term, and full time employment in a professional setting with opportunities for advancement. Determined Esthetics Student with professional and well-mannered demeanor. Excellent interpersonal and organizational abilities. Trained in basic esthetics Willing to learn and qualify for additional skills requested for returning clients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Veterinary Technician/Receptionist
Bandera Rd Animal Hospital
02.2022 - 03.2023
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Maintained detailed records of animal health care and diagnostic treatments.
Receptionist
Affordable Pet Care Basse
12.2017 - 03.2021
- Knowledge of medical office management systems and procedures
- Excellent time management skills and ability to multi-task and prioritize work
- Excellent written and verbal communication skills
- Bilingual
- Checked in patients and Pet for their appointments and And or tech and surgery appointments
- Every morning scanned in all medical records or vaccine history of pet to appropriate account and files
- Restocked food and preventions
- Kept from desk area clean
Patient Service Representative
Carus Dental
06.2017 - 11.2017
- A front desk team member who answers phones, schedules patients, collects co-payments, greetspatients and performs record filing (entry level admin team member)
- Essential responsibilities:
- Answer incoming calls using proper telephone etiquette
- Check patients in and out
- Schedule/confirm patient appointments
- Perform all necessary paperwork (i.e
- Patient charts, referrals, appointment cards, welcome packets andtreatment plan forms)
- Collect all co-payments and past due balances on date of service
- Present financial policies and arrangements accurately to patients
- Facilitate effective patient flow using the proper callback system
- Identify, reference and apply insurance coverage.
PBX (Phone Operator) & ReceptionistPBX
San Antonio Gastroenterology Endoscopy Center
06.2015 - 05.2016
- Transferred patient calls when needing to speak to their Doctor or nurse, including billing and insurance information
- Patients at times will call to schedule new patient appointments, cancel or reschedule appointment
- Patients will also call to confirm any appointments and procedures
- Paged out Doctors on call for hospitals, including doctors on call for the weekend
- The page outs included
- Hospital name, room number, phone number, nurse or doctors name, patients name and GI Diagnosis
- Medical Records Department-Assisted by scanning all patients medical records and entering in EMR in the appropriate accounts and files.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
Customer Service Representative
Harland Clarke
07.2014 - 06.2015
- Welcomed new Customers for opening new Credit Card accounts
- Informed Customers of their benefits regarding new credit cards they have chosen at the Branch when applying, total credit limit, cash line limit, inform customer the interest they were offered
- INBOUND
- Card Services/ Customer Service
- Frequent payments for credit cards, make monetary adjustments for late fee's, interest fees, if needed and or eligible.Redeem Points, Travel Flags, re-send statements and activate new credit cards
- Customer needs to first be verified before assisting their account, Disclosures are read after every payment, Travel Flag
- Redeeming Points, Credited to their Credit Card, Checking or Savings Acct, or Check.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Kennel Technician
Animal Hospital
04.2013 - 11.2013
- Watching over Boarding animals while owners are out of town
- If needed owners will provide medication and food for the animals during their stay
- Surgeries
- Assist Doctors with Surgeries
- Cesareans
- Dentals
- Clipping of Tails and Ears
- Emergencies (Parvo, Car Injuries, etc)
- Took and Developed X-Rays
- Yearly Check up
- Assisting Doctors when customers bring in their pets for yearly check up
- Basic tests (stool check, weight, etc)
- Vaccinations
Education
Trade - Licensed Esthetician
War Esthetics Institute
San Antonio 09.2023
Associate of Arts - Business Administration And Management
Strayer University
Washington, DC10.2018
High School Diploma -
John Jay High School
San Antonio, Tx06.2013
Skills
- Full body Face waxing
- Dye and Tint Application
- Client Education
- Makeup Application
- Housekeeping Duties
- Skin Care
- Customer Experience
- Facial Massages
- Microdermabrasion Treatments
Certification
- Certified Brow Lamination + Lash Lift Elleebanna
- Certified Brow Lamination = Lash Lift + Tint, Bom Beauty
Languages
Spanish
Native or Bilingual
Timeline
Veterinary Technician/Receptionist
Bandera Rd Animal Hospital
02.2022 - 03.2023
Receptionist
Affordable Pet Care Basse
12.2017 - 03.2021
Patient Service Representative
Carus Dental
06.2017 - 11.2017
PBX (Phone Operator) & ReceptionistPBX
San Antonio Gastroenterology Endoscopy Center
06.2015 - 05.2016
Customer Service Representative
Harland Clarke
07.2014 - 06.2015
Kennel Technician
Animal Hospital
04.2013 - 11.2013
Trade - Licensed Esthetician
War Esthetics Institute
Associate of Arts - Business Administration And Management
Strayer University
High School Diploma -
John Jay High School
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