Ana Sofia Villarreal
Eagle Pass
Summary
Accomplished Operations Manager with a proven track record at TMV Transportation Llc, enhancing team productivity and customer satisfaction through expert application of therapeutic techniques and exceptional relationship-building skills. Leveraged clinical reasoning and effective communication to achieve significant improvements in service delivery and operational efficiency.
Overview
2025
2025
years of professional experience
Work History
PRN
Camino Real Community Services
- Increased patient satisfaction by providing a compassionate and supportive environment during therapy sessions.
- Wrote reports on clients and maintained required paperwork.
- Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
- Implemented variety of evidence-based counseling methods to achieve therapy goals.
- Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
- Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
Manager
Helados Tocumbo
05.2022 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Operations Manager
TMV Transportation Llc
06.2019 - 05.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Analyzed and reported on key performance metrics to senior management.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor Of Applied Arts - Business
Southwest Texas Junior College
Uvalde, TX12.2024
Eagle Pass High School
Eagle Pass, TX06.2021
Skills
- Clinical reasoning
- Therapeutic techniques
- Ethical practice
- Empathy development
- Documentation proficiency
- Cultural history
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Decision-making
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Manager
Helados Tocumbo
05.2022 - Current
Operations Manager
TMV Transportation Llc
06.2019 - 05.2024
PRN
Camino Real Community Services
Bachelor Of Applied Arts - Business
Southwest Texas Junior College
Eagle Pass High School
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