Ana Sophia Perez
Oklahoma City,OK
Summary
Passionate individual with talented case management skills in regard to community crisis intervention and hospital case loads. Skilled at operating in high pressure environments while putting the safety of the client or patient at the forefront. Hardworking and dedicated to take courses of action that benefit client or patient needs and return each to optimal quality of life. Willing to continue to learn in order to adapt and grow as a case manager.
Overview
5
5
years of professional experience
Work History
Case Manager Assistant
Oklahoma City Rehabilitation Hospital
11.2023 - Current
- Experienced case management in a hospital setting. Collaborated with administration, physicians, therapists, case managers, nurses, etc. while serving our community by keeping patients at the forefront and delivering rehabilitative results.
- Ensured each patient experienced a safe discharge wether that be through home health, connecting them to assisted or independent living facilities, or skilled nursing facilities/nursing homes.
- Improved patient satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Engaged with patient family members and friends to provide ongoing communication about each patient's discharge plan.
- Educated patients on available resources, benefits, and services, empowering them to make informed and safe decisions about their discharge care/health needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Collaborated with clinics and other hospitals to scheduled follow-up appointments for patients post discharge to ensure care is maintained.
- Scheduled transport with medical transport services for any patient that needed to be transported safely after discharge, but did not have means of transportation.
- Maintained accurate documentation on all patients, ensuring compliance with regulations and confidentiality requirements.
Crisis Case Manager
Northcare
08.2022 - 11.2023
- Provided on-site crisis response services at various community locations where immediate assistance was needed. Would also partner with law enforcement or other community leaders when on site to effectively and safely intervene.
- Conducted thorough risk assessments to determine appropriate levels of intervention and support for each client's unique situation.
- Improved client outcomes by developing and implementing comprehensive crisis intervention plans to ensure community stabilization.
- Conducted in-home visits to provide supportive services.
- Enhanced communication between clients and service providers, ensuring timely access to appropriate resources.
- Reduced repeat crises with proactive case management and consistent followup.
- Served as a liaison between clients and external organizations like housing agencies or substance abuse treatment centers.
- Managed caseload efficiently while maintaining a high level of individualized attention for each client.
- Participated in ongoing training opportunities that helped me stay current on best practices in the field of crisis case management.
Registered Behavior Technician
Oklahoma Pediatric Therapy Center (OPTC)
09.2021 - 04.2022
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Medical Assistant
Lakeside Women's Hospital
12.2019 - 04.2020
- Worked under Dr. Lisa Wasemiller-Smith OB/GYN
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
Education
Bachelor of Science - Psychology
The University of Oklahoma
Norman, OK12.2020
Skills
- Case Management
- Documentation proficiency
- Organization and Multitasking
- Client Advocacy
- Community Outreach
- Email and Telephone Etiquette
- Community Resources
- Care Coordination
- Crisis Intervention
- Discharge Planning
- Referral Coordination
- Direct Patient Care
- Emotional awareness
- Positive Attitude
Languages
Spanish
Native or Bilingual
Timeline
Case Manager Assistant
Oklahoma City Rehabilitation Hospital
11.2023 - Current
Crisis Case Manager
Northcare
08.2022 - 11.2023
Registered Behavior Technician
Oklahoma Pediatric Therapy Center (OPTC)
09.2021 - 04.2022
Medical Assistant
Lakeside Women's Hospital
12.2019 - 04.2020
Bachelor of Science - Psychology
The University of Oklahoma
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