Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

ANASSE ANASSE

Summary

Compassionate Mental Health Tech with an understanding of empathy and proactive care. Several years of experience in the field of behavioral analysis. Proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities. Caring and well-organized with outstanding interpersonal, communication, and social skills. Skilled professional proficient in best practices and requirements of behavioral health programs as well as successful support strategies and skill-building exercises. Dedicated to assisting clients with improving daily living through avoidance of harmful substances and ongoing support. Dependable and ethical with superior work ethic. Focused professional versed in maintaining safety and order in high-tension environments. Completes head counts and room inspections to meet objectives and promote continuous safety.

Overview

8
8
years of professional experience

Work History

Scheduling Coordinator

Judge Rotenberg Educational Center
Canton, MA
02.2021 - Current
  • Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
  • Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
  • Organized training sessions on proper scheduling techniques for new hires.
  • Collaborated with other departments to coordinate resources when necessary.
  • Provided guidance to team members regarding best practices related to scheduling tasks.
  • Implemented new systems for efficient scheduling processes such as automated reminders for shift changes or vacation requests.
  • Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Developed strategies for improving efficiency within the scheduling process.
  • Maintained up-to-date records of staff availability, absences, holidays, vacations.
  • Resolved customer inquiries regarding schedule changes or availability of services and products.
  • Provided support in resolving scheduling conflicts between employees.
  • Conducted regular performance reviews of scheduling staff members.
  • Monitored employee absences and tardiness to ensure adequate coverage for shifts.
  • Ensured compliance with all applicable federal, state, and local labor regulations.
  • Collaborated with other departments to coordinate special events or projects.
  • Evaluated current scheduling processes for opportunities for improvement.
  • Provided training to new staff on scheduling policies, procedures, and software systems.
  • Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
  • Developed and updated scheduling policies covering all department activities.

Residential supervisor

The Judge Rotenberg Center
Canton, MA
07.2019 - Current
  • Welcome and help new clients adjust to their new placement and environment at the residences
  • Supervise the overnight shifts all week
  • Provide clients with assistance in bathing, dressing, grooming, and demonstrating these skills as necessary
  • Complete physical checks, and monitor patients to detect harmful or unusual behaviors
  • Report any change of behavior to the treatment team
  • De-escalates conflict situations, effectively anticipate and reduce potential crisis events, and manage full-blown crisis events, following the company's safety guidelines
  • Filled each client's daily logs, incident reports when needed and the supervisor's recommendation logs at the end of every shift
  • Provided one to one staffing to high-risk clients whenever required
  • Take the clients for field trips and community outings and maintain accountability for them
  • Monitored resident activities to ensure compliance with program regulations.
  • Assisted with the development and implementation of service plans for residents.
  • Responded promptly to emergency situations involving clients or staff members.
  • Promoted a safe environment by enforcing rules and regulations.
  • Supervised staff members in the performance of their duties.
  • Developed and maintained positive relationships with family members, guardians, and other professionals involved in resident care.
  • Provided guidance and support to staff regarding appropriate handling of difficult situations involving clients.
  • Provided crisis intervention services to residents in need of emotional support.
  • Collaborated with other agencies to coordinate services for residents.
  • Organized recreational activities for residents according to their interests.
  • Provided feedback on job performance reviews for direct reports.
  • Participated in monthly training sessions designed to enhance knowledge base related to services provided by the agency.
  • Performed assessments of new clients upon admission into the program.
  • Conducted weekly meetings with staff to review progress and discuss any issues or concerns.
  • Conducted regular safety inspections in residential areas.
  • Ensured that all necessary supplies were available at all times for resident use.
  • Maintained accurate records and documentation on all resident activities.
  • Conducted regular inspections of living areas to identify potential hazards or maintenance issues.
  • Served as a role model for staff by exhibiting professional behavior at all times.
  • Facilitated individual and group counseling sessions with residents.
  • Coordinated daily transportation needs of residents.
  • Identified serious behavioral changes, which could indicate emergency situations and notified appropriate staff members for assistance.
  • Provided safe, supportive and caring living environment for every resident.
  • Composed work schedules for staff members and confirmed shifts had proper coverage.
  • Confirmed that residents and staff members observed safety procedures and conducted inspections to identify and resolve dangerous issues.
  • Arranged social and recreational activities, themed dinners, board game nights and to promote residential participation.
  • Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Led campus tours, new resident orientation and ongoing educational sessions.
  • Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
  • Developed and deepened relationships with residents and fellow staff.
  • Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
  • Assisted in the management of room assignments and move- and -out processes to ensure smooth transitions.
  • Fostered a culture of inclusivity and diversity within the residence hall.
  • Assisted with the recruitment and training of new Resident Advisors.
  • Managed a budget for residence hall activities, ensuring efficient use of funds.
  • Developed and implemented community engagement programs to foster a supportive living environment for residents.
  • Evaluated the effectiveness of residence life programs and implemented improvements based on feedback.
  • Tracked participation in residence life programs and assessed the impact on resident engagement.
  • Collaborated with campus security to report and follow up on security incidents and concerns.
  • Participated in professional development opportunities to enhance skills in student affairs and housing administration.
  • Coordinated educational workshops on topics such as stress management, academic success, and personal safety.
  • Organized and led weekly floor meetings to communicate policy updates and address resident concerns.
  • Served as a liaison between residents and housing administration to communicate needs and feedback.
  • Provided emotional support and guidance to residents, referring them to campus resources when necessary.
  • Monitored and enforced residence hall policies to ensure a safe and secure living environment.
  • Developed promotional materials for residence hall events and programs.
  • Conducted regular room inspections to maintain health and safety standards.
  • Participated in on-call rotation, responding to emergencies and incidents in a timely and effective manner.
  • Maintained detailed records of resident interactions, incidents, and program attendance.
  • Provided orientation sessions for new residents to familiarize them with campus policies and resources.
  • Facilitated conflict resolution among residents to maintain a peaceful and respectful community.
  • Counseled students in handling family, financial and educational problems.
  • Administered, coordinated or recommended disciplinary and corrective actions.
  • Accompanied and supervised students during meals.
  • Chaperoned group-sponsored trips and social functions.
  • Conducted regular rounds to keep residents and areas safe and secure.
  • Conferred with medical personnel to understand backgrounds and needs of residents.
  • Compiled residents' daily activities and quantities of supplies used to prepare reports
  • Assigned rooms to students.
  • Communicated with staff to resolve problems with individual students.
  • Answered telephones and routed calls or delivered messages.
  • Collaborated with counselors to develop counseling programs that addressed student needs.

Mental Health Assistant (overnight Residential sup

Judge Rotenberg Center
Canton, MA
02.2017 - 07.2019
  • Assisted clients with their daily shower routines, personal care and grooming
  • Prepared food for the clients, and maintained a daily food log to record their food consumption
  • Provided companionship to clients
  • Excellent organizational capability, attention to detail, and time management skills
  • High level of attention to detail and a strong work ethic
  • The ability to multitask and prioritize is essential
  • Basic analysis and problem solving skills
  • Basic computer skills, including experience with Microsoft Office Suite
  • Strong written and verbal communication skills
  • Provides assistance to person(s) served in order to promote their physical, social, and psychological well being
  • Completes home visits on a monthly basis to evaluate compliance with the residential inspection
  • Support staff in the implementation of behavioral plans
  • Ensure timely documentation of client interactions and support interventions in the form of progress notes, incident reports, communication log, and other as needed and instructed by direct support staff
  • Be responsive to and provide emergency intervention for all persons receiving supports
  • Ensure clients receive assistance with social security including work incentives, wage reporting, benefit counseling, and assist with the management of personal finances (as needed and desired)
  • Works closely with Directors in developing clinically appropriate treatment, safety and behavior plans for each adult
  • Provides ongoing training and resources to high-needs clients and families
  • Works closely in coordination with case managers, guardians, advocates, state personnel, therapists and families to monitor the adult in placement and ensure all needs are being advocated for appropriately
  • Complete quarterly audits of the provider and client files, and ensures that all documentation is in compliance with CO Developmental Disabilities Standards
  • Respond to emergencies involving adults on caseload, and be available "on-call" on a 24/7 basis

Cashier

standish gas station
Taunton, MA
11.2016 - 02.2017
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed sales transactions to prevent long customer wait times.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Scanned items and checked pricing on cash register for accuracy.
  • Answered customers' questions and provided information on store procedures or policies.

Cashier

jefferson mobile gas station
Warwick, RI
06.2016 - 11.2016
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Issued receipts, refunds, credits or change due to customers.
  • Performed other duties as assigned by management.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Stocked shelves with merchandise when needed.
  • Ensured compliance with all safety regulations within the store environment.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Education

Some College (No Degree) - Applied Behavior Analysis

Online Course
Rhode Island
2020

Associate of Science -

International University of Management
Benin, Cotonou
2015

High School Diploma -

SUNTULMA
KANO NIGERIA

Skills

  • MS word and excel
  • Excellent housekeeping
  • Crisis management, conflict de-escalation and resolution
  • Attention to detail
  • Case Management, Bathing
  • Counseling, Problem solving skills
  • Decision making, Report writing
  • Documentation
  • Verbal communication skills
  • Mental health care
  • Mental health support
  • Residential management
  • Proficient in report writing and management of file systems
  • First Aid/CPR/ AED
  • Fire Evacuation and safety skills
  • Basic, Organizational
  • Basic computer skills
  • Developmental Disabilities, Reporting
  • Time management
  • Mental health counseling
  • Mental health treatment programming
  • Supervisory expertise
  • Medication Administration
  • De-Escalation Techniques
  • Crisis Intervention
  • Behavioral Management

Additional Information

  • CERTIFICATIONS AND LICENSES , Medication Administration July 2018 to July 2024 Map certify
  • Drivers License

Timeline

Scheduling Coordinator

Judge Rotenberg Educational Center
02.2021 - Current

Residential supervisor

The Judge Rotenberg Center
07.2019 - Current

Mental Health Assistant (overnight Residential sup

Judge Rotenberg Center
02.2017 - 07.2019

Cashier

standish gas station
11.2016 - 02.2017

Cashier

jefferson mobile gas station
06.2016 - 11.2016

Some College (No Degree) - Applied Behavior Analysis

Online Course

Associate of Science -

International University of Management

High School Diploma -

SUNTULMA

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