Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANASSE El HAZIME

Arlington,VA

Summary

Dynamic Worker with many years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.

Sociable person skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

Hardworking shift leader with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach. Attentive leader with 14 years of experience in Food industry. Expert in decreasing spending while increasing overall customer satisfaction and closely monitoring employees for best-in-class service. Knowledgeable about Service management with training in Dining Services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Dining Services Supervisor

Goodwin House Inc
Alexandria , VA
12.2021 - Current
  • Followed OSHA, safety, health and sanitation guidelines.
  • Maintained clean, safe and hazard-free work environment.
  • Coordinated dining service with other departments.
  • Supervised wait staff during meal service.
  • Monitored food preparation, production and plating for quality control.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Set and oversaw weekly and special event menu plans.
  • Decreased necessary training time by updating and overhauling training program.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Server

NORDSTROM
Arlington, VA
11.2010 - 03.2020
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.

Server Manager

BOB&EDITH DINER
ARLINGTON, VA
08.2014 - 01.2018
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Oversaw hiring, training and development of kitchen employees.
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.

Server Manager

Johnny Rockets
Arlington, VA
08.2007 - 09.2013
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.
  • Planned and managed menus for weekly offerings and special events.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.

Head Cook

Lebanaise taverna
Arlington, VA
02.2007 - 03.2010
  • Checked freezer and refrigerator each day to verify proper functioning.
  • Followed the "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
  • Communicated with kitchen employees, answered questions and offered insight into food preparations.
  • Taught kitchen staff about proper nutrition, food allergies and dietary issues.
  • Sanitized all counters and utensils used for the preparation of raw meat, poultry, fish and eggs.

Education

Some College (No Degree) - English Education

NOVA COMMUNITY COLLEGE
Alexandria, VA

Bachelor of Science - History

Mohammed Bin Abdellah
Fez, Morocco
07.2005

Associate of Science - French Language And Literature

Mohammed Bin Abdellah
Fez, Morocco
08.2003

Still in School. - Software Development Engineering in Test

Tek School
Falls Church, VA
09.2022

Skills

  • Dining customer service
  • Point of Sale (POS) system operations
  • Food safety understanding
  • Safe food handling
  • Relationship management
  • Quality control
  • Dining crew workflow optimization
  • Service prioritization
  • Cash Receipt Balancing
  • Service Training
  • Work Station Assignments
  • Worker Training
  • Food and Beverage Service
  • Dining Area Cleaning Supervision
  • Restaurant Operation
  • Customer Satisfaction
  • Staff Motivation and Discipline

Timeline

Dining Services Supervisor

Goodwin House Inc
12.2021 - Current

Server Manager

BOB&EDITH DINER
08.2014 - 01.2018

Server

NORDSTROM
11.2010 - 03.2020

Server Manager

Johnny Rockets
08.2007 - 09.2013

Head Cook

Lebanaise taverna
02.2007 - 03.2010

Some College (No Degree) - English Education

NOVA COMMUNITY COLLEGE

Bachelor of Science - History

Mohammed Bin Abdellah

Associate of Science - French Language And Literature

Mohammed Bin Abdellah

Still in School. - Software Development Engineering in Test

Tek School
ANASSE El HAZIME