Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anastacia Cisneros

San Antonio,TX

Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Overview

5
5
years of professional experience

Work History

Treatment Coordinator

7to7 Dental and Orthodontics
08.2024 - Current
  • Coordinated patient treatment plans to enhance care continuity and improve patient outcomes.
  • Developed and maintained relationships with healthcare providers to streamline referral processes.
  • Managed scheduling and follow-up appointments, ensuring timely access to treatments for patients.
  • Assisted in insurance verification and financial consultations to facilitate patient care decisions.
  • Implemented electronic health record systems for accurate documentation of patient interactions and treatments.
  • Trained new staff on operational protocols, enhancing team efficiency and service delivery standards.

Care Coordinator

Confluent
08.2022 - 08.2024
  • Maintained accurate client records in accordance with agency policies and procedures.
  • Educated clients on available resources and services within their communities.
  • Responded promptly to inquiries from patients regarding their care plans.
  • Coordinated with other health professionals to develop individualized plans of care for patients.
  • Scheduled appointments for clients with appropriate medical specialists.
  • Actively participated in staff meetings discussing best practices in patient care coordination.

Operations Manager

Sephora
03.2022 - 08.2022
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Coordinated with other departments including sales, marketing, finance, human resources to ensure efficient operations.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.

Intake Coordinator

Texas Healthcare Solutions
01.2021 - 03.2022
  • Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
  • Maintained accurate records of client intakes in electronic database system.
  • Adhered to confidentiality guidelines when handling sensitive information about clients.
  • Answered phone calls to provide assistance, information and medical personnel access.

Education

CCMA - Medical Assisting

Zollege Medical Assistant Program
San Antonio, TX
01.2023

High School Diploma - undefined

Sandra Day O'connor High School
Helotes, TX
06.2017

Skills

  • Progress Monitoring
  • Multidisciplinary Team Collaboration
  • Patient Education
  • Medical Terminology
  • Healthcare Knowledge
  • Organizational Skills
  • Documentation
  • Strategic Planning
  • Scheduling
  • Goal Setting
  • Care Planning
  • Process Improvements
  • Insurance Practices
  • Organizational Standards

Timeline

Treatment Coordinator

7to7 Dental and Orthodontics
08.2024 - Current

Care Coordinator

Confluent
08.2022 - 08.2024

Operations Manager

Sephora
03.2022 - 08.2022

Intake Coordinator

Texas Healthcare Solutions
01.2021 - 03.2022

CCMA - Medical Assisting

Zollege Medical Assistant Program

High School Diploma - undefined

Sandra Day O'connor High School

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