A great communicator with strong organizational skills whose versatility offers over 8 years of experience in customer relations, leadership and training, and safety standards. Committed to maintaining efficiency, optimized safety and excellent quality assurance. Empathetic and a dependable team player. Eager to contribute to the growth of the company and the community.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assembly Line Worker
Alcon Manufacturing
04.2025 - Current
Met daily production quotas by working effectively within a fast-paced assembly line environment.
Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Performed visual and functional inspection of components to determine quality and identify defects.
Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
Followed protocols to enhance protection and maintain safe work environment.
Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
Crew Trainer/Crew Leader, Full-Time
Honeybee Foods Corp. dba Jollibee
06.2016 - 03.2025
Established positive relationships with customers and colleagues through high standards of customer service.
Communicated effectively with upper management and team members to solve problems and handle customer concerns.
Instructed crew members in safe work practices and methods to reduce work-related injuries.
Operated and maintained kitchen machinery and equipment.
Operated cash register (POS Systems) for cash, check, and credit card transactions with excellent accuracy levels.
Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Recognition in Cleanliness, Excellent Customer Service, Fast Service, Multi-tasking, Sales Challenge (Met), Going Extra Mile for customers/staff, Best in Uniform (Complete/Neat).
Taught new team members correct procedures for all areas of operations.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
Security Console Operator Specialist, Full-Time
The Museum of Fine Arts, Houston; Security Dept.
01.2022 - 05.2023
Monitored CCTV cameras and alarm systems and wrote detailed reports for security breaches.
Communicated with security team and other departments using two-way radios, mobile phones and other technological devices.
Reviewed camera recordings and system feeds and alerted proper respondents regarding discrepancies.
Reported irregularities such as fire and safety hazards to maintenance (Engineering Dept.).
Responded quickly to emergency situations to assess and deflect issues and contacted law enforcements when necessary.
Greeted guests and colleagues alike professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Restaurant Supervisor, Full-Time
Honeybee Foods Corp. dba Jollibee
06.2020 - 12.2021
Food Service and Cleanliness Manager and Product Quality Manager roles.
Hired, trained, and mentored staff to meet and exceed high quality standards in food preparation, service, cleanliness, and in health and safety.
(Also, in Plano and San Antonio store openings)
Monitored staff performance for evaluation, enforcing adherence to policies, procedures, health and safety regulations, license requirements and top service standards.
Develop and implement the game plan, tasks, activities, and schedules during shifts.
Controlled expenses and boosted profitability by managing food and labor costs.
Coordinated with vendors to deliver food, beverage, and utensils in timely and effective manner.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Associate of Applied Science - Nursing
Houston Community College
Houston, TX
General Education Development Diploma - undefined
GED Online
01.2022
High School - undefined
Lamar High School
Houston, TX
05.2018
Skills
Customer Service
POS Systems
Suggestive Selling
FSC Management
Profitability Management and Financial Analysis
Training and Development
Team Leadership
Computer literate in MS Office: Excel, Word, PowerPoint, Outlook