Anastacia Freitas

Optician

Kaiser Permanente

01.1991 - 06.2006

Collaborated with healthcare professionals to address patient concerns, improving overall service delivery.
Mentored junior staff in optical techniques and customer service best practices, fostering team development.
Implemented workflow improvements that streamlined patient processing times and reduced wait times significantly.
Managed inventory control processes, ensuring availability of essential eyewear products and materials.
Developed patient education materials on lens options and eye health, enhancing client understanding and engagement.
Led initiatives to enhance clinic operations, resulting in increased efficiency and improved patient feedback scores.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Verified and updated patient records promptly to guarantee accurate prescription information.
Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
Maintained safe, clean and organized environment to increase patient comfort.
Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Operated lensometers to orient and mark uncut lenses for eyeglasses.
Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
Confirmed quality control standards were met for all eyewear and contact lenses.
Learned new catalog of items to present current options to patients.
Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms on inventory purchases.
Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
Fostered supportive team environment by conducting regular training sessions on latest optical technology and customer service best practices.
Optimized display of eyewear collections, making it easier for customers to navigate options and make selections.
Reduced wait times for eyewear adjustments and pickups by implementing efficient workflow in service area.
Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
Managed inventory effectively, ensuring diverse and adequate selection of eyewear for various customer preferences and prescriptions.
Streamlined appointment scheduling and follow-up processes, improving operational efficiency and customer satisfaction.
Collaborated with optometrists to verify prescriptions and ensure accuracy in lens dispensing, maintaining high-quality standards.
Participated in community health fairs and events to promote eye health awareness and importance of regular eye exams, expanding clinic's outreach.
Tailored eyewear solutions to customers' lifestyle needs, resulting in increased customer satisfaction and loyalty.
Provided comprehensive eye health and care education to customers, enhancing their understanding and appreciation of proper eye care.
Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
Implemented customer feedback system to gather insights on service improvement, leading to enhanced customer service protocols.
Developed and maintained strong relationships with eyewear suppliers, ensuring timely and cost-effective procurement of high-quality products.
Improved efficiency in optical lab by streamlining lens cutting and fitting processes.
Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
Increased sales with engaging product demonstrations and knowledgeable recommendations of latest eyewear trends.
Facilitated smooth transition to digital record-keeping, improving organization and accessibility of customer prescriptions and records.
Contributed to significant increase in repeat business by establishing loyal customer base through exceptional service and follow-up care.
Enhanced patient satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Educated clients about how to adapt to, wear, and care for eyeglasses.
Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Aided in selection of eyeglass frames based on customer preferences.

Overview

Work History

IHSS Care Provider

Optician

Education

GED -

Certification

Languages

Timeline

IHSS Care Provider

Optician

GED -

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