Anastacia Hernandez
Mission
Summary
Experienced paraprofessional skilled in classroom management and personalized instruction, enhancing student engagement and learning outcomes.
Overview
26
26
years of professional experience
Work History
Paraprofessional
Enrique "Kiki" Camarena Elementary
Mission
08.2015 - Current
- Facilitated communication between teachers and students to enhance academic understanding.
- Assisted in classroom management and student engagement activities to promote a conducive learning environment.
- Supported individual learning through personalized instruction and guidance for diverse student needs.
- Monitored student behavior and provided support during collaborative group activities.
- Organized classroom materials and resources, ensuring effective lesson delivery.
- Implemented tailored strategies for students with special needs, adhering to individualized education plans.
- Collaborated with staff to foster a positive educational atmosphere for all learners.
- Participated in training sessions to acquire effective teaching techniques and strategies.
American Sign Language Interpreter
Valley Association for Independent Living
McAllen
08.2007 - 05.2009
- Provided American Sign Language interpreting services across educational, medical, and legal settings.
- Facilitated effective communication between Deaf clients and service providers to enhance understanding.
- Supported deaf students' academic success through precise interpretation of classroom discussions.
- Instructed staff and students on interpreter functions and capabilities for improved collaboration.
- Utilized sight translation skills to convert written documents into ASL accurately.
- Advocated for Deaf individuals' rights in various situations to promote equity.
- Maintained confidentiality while managing sensitive client information with professionalism.
- Participated in continuing education activities to advance skills in interpreting and language development.
Customer Service Representative
Convergys
Pharr
01.2000 - 03.2006
- Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
- Maintained accurate records of customer interactions and transactions for future reference.
- Utilized CRM software to track service requests and follow-ups effectively.
- Collaborated with team members to enhance customer service processes and outcomes.
- Educated customers on product features and available services to increase awareness.
- Handled escalated calls with professionalism and empathy, diffusing tense situations.
- Conducted quality assurance reviews to uphold service standards consistently.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
Social And Behavioral Science - Criminal Justice
South Texas College
McAllen, TX05-2010
G.E.D. -
Workforce
Mission, TX05-2000
Skills
- Classroom management
- Individualized instruction
- Sign language interpretation
- Lesson planning
- Learning assessment
- Student engagement
- Conflict resolution
- Relationship building
Languages
English
Full Professional
Spanish
Full Professional
American Sign Language
Limited
References
References available upon request.
Timeline
Paraprofessional
Enrique "Kiki" Camarena Elementary
08.2015 - Current
American Sign Language Interpreter
Valley Association for Independent Living
08.2007 - 05.2009
Customer Service Representative
Convergys
01.2000 - 03.2006
Social And Behavioral Science - Criminal Justice
South Texas College
G.E.D. -
Workforce