Anastacia Lopez Bush
Sherwood,AR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Service Consultant
Progressive
Remote
02.2024 - Current
- Handle calls in a call center type environment.
- Educate policy holders on additional products and services to streamline their experience.
- Manage any policy changes, renewals, cancellations and payments.
- Maintain and exceed goals for accuracy, upselling and phone efficiency.
Mortgage Loan Processor
Guaranty Bank & Trust
Remote
11.2020 - 07.2023
Resolution Specialist
Walmart
Springdale, AR
12.2019 - 11.2020
- Handle calls in a call center type environment.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
Administrative Lending Assistant
Guaranty Bank & Trust
Bryan, TX
11.2017 - 09.2019
- Coordinated with appraisers, title companies, and attorneys to ensure timely completion of loan.
- Process approved commercial and consumer loan packages, gather required documents, and prepare necessary legal paperwork for loans.
- Contact overdue customers through various channels, service existing loans, and manage exception reports daily.
- Monitored borrower repayment activity, proactively addressing any delinquencies or potential issues before they escalated into significant problems.
Commercial Loan Assistant
MidSouth Bank
Conroe, TX
02.2017 - 11.2017
- Communicated with customers daily to request information and complete paperwork.
- Set up new credit loan files and prepare closing documents for various commercial loans, including attorney client loans, commercial real estate, lines of credit, and equipment loans.
- Coordinate loan closings with attorneys and title companies, ensuring document accuracy
- Offered administrative support to assist with loan origination, approval, and underwriting.
Universal Banker II
MidSouth Bank
College Station, TX
06.2015 - 02.2017
- Perform both sales and service duties in order to obtain personal and branch sales goals.
- Assess customer's needs as it pertains to loans and credit products for consumer and commercial customers.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Manage the Vault and ATM of the branch.
Branch Supervisor
First Convenience Bank
College Station, TX
08.2014 - 06.2015
- Manage the Vault and ATM of the banking center.
- Responsible for obtaining monthly personal sales goals, cross-selling bank services and products.
- Responsible for the guidance, development, and assistance of personal banker growth and sales production.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
Personal Banker
First Convenience Bank
College Station, TX
08.2013 - 08.2014
- Responsible for obtaining monthly personal sales goals.
- Cross-sell bank services and products.
- Complete day to day financial transactions, record all transactions accurately, and balance each day's operations.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Loan Processor
First Convenience Bank
Killeen, TX
11.2011 - 08.2013
- Handle calls in a call center type environment.
- Complete, revise, verify, reproduce, and maintain documents by entering data as legal documents.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Education
Graduated Regents Diploma -
Lewiston-Porter Senior High School
Youngstown, NYSkills
- Customer relationship management
- Processing procedures
- De-escalation techniques
- Documentation review
- Team management
- Pipeline management
- Credit analysis
- Positive attitude
Timeline
Service Consultant
Progressive
02.2024 - Current
Mortgage Loan Processor
Guaranty Bank & Trust
11.2020 - 07.2023
Resolution Specialist
Walmart
12.2019 - 11.2020
Administrative Lending Assistant
Guaranty Bank & Trust
11.2017 - 09.2019
Commercial Loan Assistant
MidSouth Bank
02.2017 - 11.2017
Universal Banker II
MidSouth Bank
06.2015 - 02.2017
Branch Supervisor
First Convenience Bank
08.2014 - 06.2015
Personal Banker
First Convenience Bank
08.2013 - 08.2014
Loan Processor
First Convenience Bank
11.2011 - 08.2013
Graduated Regents Diploma -
Lewiston-Porter Senior High School