Anastacia Ortiz

-Creating, modifying, filing all repair reports for all automobile collision estimates.

-Communication with customers for entire repair process

-Collaborate with insurance to ensure customer repair needs are met.

-Collaborate internally with team members to make sure the repair gets done smoothly and in a timely manner.

-Preform required research for estimate.

-Ensure that all reports are provided to all parties with a need to know.

• Developed and trained new customer service representatives on the proper handling of customer inquiries
• The Process Trainers primary responsibility is to monitor and conduct internal audits on processes and business controls
• Trainers will review, coach and report on repair facilities adherence to business practices and the daily performance, to ensure that processes are maintained
• Responsible for a specific set of locations across several regional markets
• Ensure consistent execution of WOW (Wow Operating Way) and ensure Customer Service Representatives and Part Personnel are trained in the WOW Operating Way
• Explain the efficiencies it provides in the shop and benefits
• Work with General Managers & Market Managers to establish oversight, training and coaching plans to improve performance on Accounts Receivables, Accounts Payable, wip, and pending credits along with other business controls and processes at the store level
• Prepare audits as needed on corporate and regional key performance indicators and present concise and detailed information to market leadership
• Participate in weekly Market Leadership calls and will be expected to communicate successes/improvements, deficiencies and corrective action plans for individuals, by documenting and communicating repair facility issues to the Market Leadership
• Collaborate with General Managers and Market Managers when onboarding new parts personnel and customer service representatives at repair facilities both in person and remotely to ensure employees are adequately trained in roles.

• Order parts, check parts in, check for damages, post invoices, organize parts
• Communicate with technicians
• Return parts & obtain credits.

• Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
• Created a new customer database by entering customer information into a database
• Handled customer inquiries, answered questions, and resolved problems in a timely manner.

• Utilized professional veterinary tools and skills to care for injured animals and manage their medical treatment
• Received general education in animal care, such as how to administer general anesthesia, basic surgical techniques, and care of common illnesses
• Focused on ensuring the health and well-being of animals in our care
• Handled a caseload of [x] pet visits per week, providing vaccinations, spaying, neutering, and taking medical histories.

• Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
• Created a new customer database by entering customer information into a database
• Handled customer inquiries, answered questions, and resolved problems in a timely manner.

• Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
• Created a new customer database by entering customer information into a database
• Handled customer inquiries, answered questions, and resolved problems in a timely manner.

• Greeted customer as they walk in
• Helped customers with pet food questions/ animals questions
• Helped customer find things they needed
• Checked customers out at the register in a timely manner and handled money
• Cleaned animal tanks/cages.