Anastacia Rodriguez
Framingham,MA
Summary
Dynamic and results-oriented professional with extensive experience at Macy's and H&R Block, excelling in client account management and verbal communication. Demonstrated ability to exceed service goals through effective teamwork, problem-solving, and a commitment to excellence. Skilled in retail loss prevention and fostering client relationships, ensuring repeat business and surpassing expectations. Knowledge, in Accounting and Human Resources in accomplishments with yearly goals. Conducted Audits and year-end closing of budget execution.
Overview
34
34
years of professional experience
Work History
Sales Associate
Macy's
Natick, MA
10.2023 - 01.2024
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Worked with fellow sales team members to achieve group targets.
Client Support Specialist
H&r Block
Framingham, MA
01.2019 - 05.2022
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Conducted regular follow-up calls with customers to ensure their satisfaction with services provided.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Investigated unusual or complex customer requests and escalated them as necessary to higher levels of expertise within the organization.
- Delivered exceptional client experience and encouraged repeat business.
- Updated client data and provided contact details to key stakeholders.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Analyst
Department Of Interior - Bureau Of Land Management
Boston, MA
02.1990 - 11.2004
- Facilitated training sessions for new employees on company policies and procedures.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Analyzed company's expenditures and developed financial models.
- Audited company's legal documents to verify compliant policies and procedures.
- Implemented strategies for automating organizational processes.
Education
Certificate of Technical Studies - Phlebotomy
Massachusetts Bay Community College
Wellesley Hills, MA04-2004
Associate of Science - Business
Newbury College
Brookline, MA05-1992
Skills
- Retail loss prevention
- Verbal/written communication
- Merchandising
- Teamwork and collaboration
- Problem-solving skills
- Meeting deadlines
- 15 Government Experience as Budget Analyst and Personnel Specialist
- Client account management
- Budget Management
- Accounting
- Administrative Management
- Read, Write, and Speak Spanish
Timeline
Sales Associate
Macy's
10.2023 - 01.2024
Client Support Specialist
H&r Block
01.2019 - 05.2022
Analyst
Department Of Interior - Bureau Of Land Management
02.1990 - 11.2004
Certificate of Technical Studies - Phlebotomy
Massachusetts Bay Community College
Associate of Science - Business
Newbury College