Developed a cross-channel social media platform to engage different customer segments on Instagram and TikTok. Created engaging content to reach target audience and managed daily operations of accounts
Completed competitive research in industry trends and competitors activities to develop new ideas for content creation
creatively directed content for clients social media platforms, increasing engagement and reaching new audiences
Office Administrative Assistant
MG Billing
Glendale, CA
06.2024 - 06.2025
Conducted follow-ups on unpaid claims to ensure timely resolution.
Utilized various software programs such as Microsoft Office Suite, Electronic Medical Records, and Practice Management Systems.
Managed case files and documentation for personal injury claims efficiently.
Managed communication operations such as answering phones and responding to emails with attorneys, patients and other involved parties.
Front Desk / Assistant / Social Media Manager
Belle Ame
Glendale, CA
01.2021 - 12.2023
Provided assistant duties to clients and CEO, becoming first mode of communication and being a reliable source in problem solving. Supported the daily activities of a busy executive, managing personal and professional tasks.
Answered multi-line phone system, screened and relayed accurate messages to the appropriate person, greeted visitors as they entered the office
Managed communications, dealt with client emails, inquiries, contact lists and provided invoices via google sheets and docs
Education
Bachelor of Business - Business Management
Glendale Community College
Glendale, CA
Skills
Social media management
Content creation
Customer service
creative direction
Microsoft Office
design: using apps/programs such as splice, canva, powerpoint
Senior Fellow at AP Social Welfare Residential Educational Institutions Society, Dept. of Social WelfareSenior Fellow at AP Social Welfare Residential Educational Institutions Society, Dept. of Social Welfare
Management Support Officer at Ministry of Social Integration, Social Security and National SolidarityManagement Support Officer at Ministry of Social Integration, Social Security and National Solidarity
Doctor's Center Hospital Carolina at SOCIAL WORKER, SED Centre of Social ServiceDoctor's Center Hospital Carolina at SOCIAL WORKER, SED Centre of Social Service