Anastacia Warthan
Everett,WA
Summary
Accomplished Property Manager with a proven track record at Infinity Property Management, enhancing tenant satisfaction and maintaining high occupancy rates. Expert in property inspections and adept at fostering positive tenant relations. Demonstrated ability to streamline operations and improve team morale, leveraging exceptional communication skills and a customer service-focused approach.
Overview
3
3
years of professional experience
Work History
Property Manager
Infinity Property Management
2023.10 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Apprentice General Manager
Chipotle Mexican Grill
2022.08 - 2023.10
- Handled customer complaints with professionalism and diplomacy, resolving issues promptly to maintain brand reputation.
- Established open lines of communication among staff members promoting collaboration.
- Spearheaded initiatives aimed at improving workplace culture which contributed positively towards overall employee morale.
- Coordinated with upper management to develop strategies for business growth and opportunities.
- Mentored junior team members to provide support in career development opportunities within the organization.
- Ensured compliance with company policies and local regulations by conducting thorough staff trainings on safety protocols and legal guidelines.
- Implemented cost-saving measures by optimizing staff schedules and reducing waste in inventory management.
- Improved employee retention by developing and implementing effective training programs for new hires.
- Managed inventory effectively by conducting regular audits and adjusting orders accordingly, minimizing stockouts or excess product buildup.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Leasing Manager
Mission Rock Residential
2021.09 - 2022.08
- Improved overall property appeal by collaborating with maintenance staff on landscaping and common area improvements.
- Conducted market research to remain competitive with local rental rates and amenities.
- Assisted in the leasing process for successful occupancy rates and revenue growth.
- Kept current on industry trends and best practices through ongoing professional development opportunities, ensuring optimal performance as an Assistant Leasing Manager.
- Increased tenant satisfaction by addressing concerns promptly and efficiently.
- Contributed to team efforts in achieving occupancy goals by proactively identifying potential leads and following up on inquiries from prospects promptly.
- Assessed prospective tenant qualifications by conducting thorough background checks and verifying income information.
- Built strong relationships with residents through excellent customer service and communication skills.
- Collected, completed, and processed lease applications.
- Supported senior leasing managers in daily operations by providing valuable assistance.
- Ensured legal compliance regarding fair housing laws and regulations throughout all leasing activities.
Education
High School Diploma -
Everett High School
Everett, WA06.2019
Skills
- Property Management
- Payment Collection
- Customer service-focused
- Exceptional oral and written communication skills
- Tenant relations
- Leasing and sales
- Property tours and inspections
- Eviction Procedures
- Multi-family property management
- Rent collection
Timeline
Property Manager
Infinity Property Management
2023.10 - Current
Apprentice General Manager
Chipotle Mexican Grill
2022.08 - 2023.10
Assistant Leasing Manager
Mission Rock Residential
2021.09 - 2022.08
High School Diploma -
Everett High School
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