Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Anastacia Young

Enfield,CT

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Wellfleet Insurance
10.2022 - Current
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Maintained and managed customer files and databases.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.

Office Assistant

Fischlein Photography
10.2018 - 07.2022
  • Optimized office schedule to balance team workloads, group productivity and financial targets.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Identified communication channels to set roadmap to distribute information.
  • Created and maintained detailed records of all office activities.
  • Purchased and maintained office supplies.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Shift Leader

Dunkin' Brands
04.2019 - 10.2021
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Completed cash and credit card transactions accurately using POS software.
  • Enforced company policies and regulations with employees.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

Bachelor of Arts - Psychology

University of Hartford
West Hartford, CT
05.2017

Skills

  • Sales Expertise
  • Retail Sales Customer Service
  • Microsoft Excel
  • Stocking and Replenishing
  • Report Preparation
  • Staff Training
  • Active Listening
  • Customer Relations
  • Managing Multiple Tasks
  • CRM Software
  • Computer Proficiency
  • Conflict Resolution

Timeline

Customer Service Representative

Wellfleet Insurance
10.2022 - Current

Shift Leader

Dunkin' Brands
04.2019 - 10.2021

Office Assistant

Fischlein Photography
10.2018 - 07.2022

Bachelor of Arts - Psychology

University of Hartford

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Anastacia Young