Anastacio De La Riva
Pueblo,CO
Summary
Dynamic and dedicated professional with a strong work ethic and integrity, honed at Natural Grocers. Proven track record in customer service excellence and efficient sales transactions. Skilled in inventory restocking and team collaboration, consistently enhancing customer satisfaction and promoting loyalty programs to drive repeat business.
Overview
6
6
years of professional experience
Work History
Cashier
Natural Grocers
12.2023 - 10.2025
- Processed customer transactions accurately and efficiently.
- Assisted customers in finding products and answering inquiries.
- Maintained cleanliness and organization of checkout area.
- Handled cash register operations, including balancing drawers at end of shifts.
- Collaborated with team to enhance customer service experience.
- Adapted to fast-paced environment while managing multiple tasks effectively.
- Provided support during peak hours to ensure smooth operations.
- Engaged with customers to promote loyalty programs and store promotions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Sales Associate
JCPenney
04.2023 - 11.2023
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction and accuracy.
- Collaborated with team members to achieve monthly sales targets and improve store performance.
- Monitored stock levels regularly, coordinating reordering processes to maintain optimal inventory availability.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
Kitchen Staff Member
Mcdonalds
03.2022 - 02.2023
- Prepared and assembled food items according to standardized recipes and procedures.
- Maintained cleanliness and organization of kitchen workstations, adhering to safety guidelines.
- Operated kitchen equipment efficiently, ensuring proper usage and maintenance protocols were followed.
- Assisted in training new staff on food preparation techniques and company policies.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Implemented best practices for food safety, contributing to a safe dining environment for customers.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
Sales Associate
Walmart
06.2021 - 02.2022
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory records and organized merchandise displays to optimize sales potential.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Monitored inventory levels and collaborated with management for timely restocking.
Housekeeper
Holiday Inn
11.2020 - 05.2021
- Conducted thorough cleaning of guest rooms and common areas, ensuring high standards of cleanliness.
- Maintained inventory of cleaning supplies, coordinating reorders to prevent shortages.
- Resolved guest complaints regarding cleanliness promptly, improving customer satisfaction ratings.
- Collaborated with management to establish best practices for eco-friendly cleaning solutions and waste reduction strategies.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to professional house cleaning checklist.
Cashier
McDonald's
09.2019 - 09.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Delivered excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted in training new cashiers on operational procedures and customer service techniques.
- Managed cash drawer accurately, ensuring proper handling of funds throughout shifts.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Accurately handled cash register transactions while providing excellent customer service.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
- Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
- Provided customers with information on specials and discount deals.
- Upsold menu items effectively, increasing overall sales and contributing to the restaurant''s revenue growth.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Pueblo Central
Pueblo, COSkills
- Patience and empathy
- Work ethic and integrity
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- ID verification
- Retail merchandising
- Inventory restocking
- Sales transactions
Timeline
Cashier
Natural Grocers
12.2023 - 10.2025
Sales Associate
JCPenney
04.2023 - 11.2023
Kitchen Staff Member
Mcdonalds
03.2022 - 02.2023
Sales Associate
Walmart
06.2021 - 02.2022
Housekeeper
Holiday Inn
11.2020 - 05.2021
Cashier
McDonald's
09.2019 - 09.2020
High School Diploma -
Pueblo Central