Anastacio Diaz Cortes

• Developed strong business relationships to provide service and value beyond customer expectations.
• Utilized consultative selling skills to identify key trends.
• Used sales and order management systems and technologies to facilitate exceptional customer service.
• Worked independently with minimal supervision.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Contributed to team objectives in fast-paced environment.
• Negotiated prices, terms of sales and service agreements.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Set and achieved company defined sales goals.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

I worked as a sales consultant from 2007 till 2012 and I was promoted to finance manager in 2013 till 2022. My day to day role was obtaining financing for customers who requested an auto loan for their vehicle purchase by gathering the customers detailed personal information, performing a credit check and analyzing the customers credit history to build a best course of action to obtain financing for the customer. I was also in charge of walking the customer through the entire financing process of explaining each legal document that needed to be signed to complete the purchasing of the vehicle. I also offered auxiliary products including ESC and GAP while ensuring that the customers amount finance was within the banks approved deal structure. I was also in charge of overseeing the department’s CIT’s, Contracts In Transit, and gathering from the customers any stipulations that the bank required to obtain funding for each deal. Other duties included interviewing the customers prior to the F&I process and training sales consultants with the steps of the sale.

• Performed maintenance tasks on PCs, networks and mobile devices.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners.