Anastaija Pagano
Jacksonville,FL
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
5
5
years of professional experience
1
1
Certification
Work History
AT&T Sales Representative
Globomark
Jacksonville , Florida
09.2024 - Current
- Delivered exceptional customer service by assisting clients in selecting AT&T products and services tailored to their needs, including wireless plans, devices, and home services.
- Consistently met or exceeded monthly sales targets through effective upselling and cross-selling strategies.
- Maintained an in-depth understanding of AT&T's offerings, ensuring accurate information delivery to customers and resolving inquiries or issues promptly.
- Utilized point-of-sale systems to manage transactions efficiently while adhering to company policies and procedures.
- Collaborated with team members to achieve store goals and enhance the customer experience through innovative sales techniques.
- Provided post-sale support, including troubleshooting and account management, to ensure customer satisfaction and retention.
Customer Service Representative
Publix
Pinellas Park, FL
11.2019 - 08.2022
- Provided exceptional customer service by assisting customers with inquiries, resolving concerns, and ensuring a pleasant shopping experience.
- Operated cash registers efficiently, processing transactions accurately and handling cash, credit, and digital payment methods.
- Maintained a clean, organized, and welcoming environment in the customer service area.
- Assisted in stocking shelves, rotating products, and ensuring compliance with company merchandising standards.
- Demonstrated in-depth knowledge of store policies, promotions, and products to assist customers effectively.
- Addressed and resolved customer complaints promptly and professionally to ensure satisfaction and loyalty.
- Supported team operations by communicating effectively with coworkers and management to meet store goals.
- Adhered to Publix’s high standards of professionalism, safety, and customer care.
Education
Bachelor of Science - Public Health
University of North Florida
Jacksonville, FL07-2026
Skills
- Communication and Active Listening
- Problem-Solving
- Empathy
- Point-of-Sale (POS) Systems
- CRM Software
- Accuracy in entering customer information and order details
- Handling multi-line phone systems and call management
- Collaborating effectively with coworkers to meet store or company goals
- Maintaining composure in stressful situations or with difficult customers
- Adaptability
- Time Management and Multitasking
- Attention to Detail
- Familiarity with company products and services to assist customers effectively
- f applicable)
Certification
- Lash extension certificate
Languages
American sign language
Professional
Spanish
Elementary
Affiliations
- Step team called melodic stepping experience
Timeline
AT&T Sales Representative
Globomark
09.2024 - Current
Customer Service Representative
Publix
11.2019 - 08.2022
Bachelor of Science - Public Health
University of North Florida
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