Anastaria Bianchi
Chicago,IL
Summary
Reliable and upbeat employee successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Knowledgeable and dedicated customer service professional with extensive experience in the food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service, Prep Cook, Retail, and Kitchen
Culture Meat & Cheese
03.2023 - Current
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales and customer satisfaction through personalized servicing.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Controlled food cost and waste by selecting and using correct ingredients and amounts.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Addressed and resolved customer complaints to increase trust and satisfaction.
- Memorized recipes to create satisfactory meals and correct proportions.
- Operated heavy machinery such as: meat-slicers, blenders, dishwashers, ovens and stove-top grills.
- Curated charcuterie boards for customers using creative skills and food presentation/plating.
- Created friendly relationships and positive spaces with co-workers and customers.
- Used problem-solving skills to work around malfunctions in the POS system and workspace machinery.
- Stocked shelves.
- Offered advice and recommendations to customers/possible customers.
Regular Babysitter
Chad & Lindsay Schneider
07.2019 - 08.2023
- Demonstrated empathy and kindness to display positive character traits.
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Employed positive reinforcement methods to encourage good behavior.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Stayed employed as a regular babysitter for over 4 years despite the family moving houses and children adjusting to new schools/friends.
- Managed and promoted a healthy environment for 3 children in varying stages of development and behaviors.
- Managed negative behaviors from children by creating alternate ways to address problems or dreaded tasks such as bedtimes, teeth-brushing, and sharing.
- Offered age-appropriate, fun, and educational activities for children ranging in age from six weeks to sixth grade.
- Supervised children's homework assignments to verify completion, assist with difficult assignments and support educational goals.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Reassured children when upset providing emotional support and stability.
- Using listening skills to reason and understand children rather than lashing out at them for negative behavior.
- Provided solutions for children to communicate and apologize to siblings/friends especially during times of high tension and frustration.
Family Nanny and Regular Babysitter
Andrew & Chelsea Spain
06.2020 - 07.2023
- Demonstrated empathy and kindness to display positive character traits.
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Managed children of varying ages and communication skills.
- Sought to understand and empathize with children during times of disagreements and unwanted daily tasks such as bedtimes.
- Comforted children during times of sadness due to missing parents or being scared of being home without family.
- Coordinated meals, snacks, and activities such as trips to the park, playdates, and trips to the library.
- Learning to understand child during non-verbal stages of delayed development. Understanding sign language gestures and facial expressions thoroughly.
- Built strong relationships to promote collaborative environment.
- Employed positive reinforcement methods to encourage good behavior.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Offered age-appropriate explanations to difficult questions that children asked such as about personal life, family dynamics, and sexuality.
- Offered age-appropriate, fun, and educational activities for children ranging in age from six weeks to sixth grade.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
Summer Nanny & Babysitter
John Martin & Lindsey Helmick
08.2021 - 02.2023
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles, and read books to young children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Organized different types of activities to enhance physical and intellectual development.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Engaged with children on age-appropriate level.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Developed strategies to diffuse tantrums and promote positive communication.
- Studied for and received CPR certification.
- Safely transported child to parks and communicated with other families as well as helping child to maintain friendly communication with peers.
- Monitored children's play activities to verify safety.
- Encouraged children to be understanding and patient with others.
- Established and maintained safe play environment for children.
- Curated snacks and meals for children based on eating habits and food likes/dislikes.
- Monitored infant during meals and naps to ensure safety.
Regular Babysitter, Nanny, and Dogsitter
Heidi Cox & Ryan Cox
12.2020 - 01.2023
- Demonstrated empathy and kindness to display positive character traits.
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Created strong trust and healthy relationship with the child, parents, and child's school friends.
- Created activities to challenge child's mental development, such as puzzles and memory games.
- Cooked meals for child based on dietary restrictions.
- Employed positive reinforcement methods to encourage good behavior.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Offered age-appropriate, fun, and educational activities for children ranging in age from six weeks to sixth grade.
- Exercised animals regularly with walks and rigorous play activities.
- Followed pet care instructions, dietary needs, and medication regimens.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Engaged with children on age-appropriate level.
- Built positive and nurturing environments to support child social and emotional growth.
- Assisted with light housekeeping duties as well as running errands.
- Administered basic first-aid and medication in emergency situations.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Picked up child from school and transported to/attended school events.
- Promoted outdoor activities and exploration of animals and bugs.
- Assisted child in bathing/bathroom routines.
Education
High School Diploma -
North High School
Denver, CO05.2023
Skills
- Store Maintenance
- Creative
- Childcare
- Out-Of-The-Box Thinking and Problem Solving
- POS Systems and Ordering Platforms
- Customer Service Experience
- Adaptive & Flexible
- Easy To Talk To
- Child CPR & First Aid
- Facility Sanitation
- High-Volume Dining
- Collaborative Relationships
Certification
- Certified in CPR training, The Red Cross - 2022
Languages
English
Native or Bilingual
Spanish
Professional Working
Hobbies
- Jewelry Making and Selling
- Passion for Clothing/Fashion
- Passion for Writing and Poetry
- Singing and Songwriting
- Staying Active: Swimming, Running, & Working Out
- Reading (Especially Historical Fiction & Sci Fi)
- Painting & Mixed Media Art
Timeline
Customer Service, Prep Cook, Retail, and Kitchen
Culture Meat & Cheese
03.2023 - Current
Summer Nanny & Babysitter
John Martin & Lindsey Helmick
08.2021 - 02.2023
Regular Babysitter, Nanny, and Dogsitter
Heidi Cox & Ryan Cox
12.2020 - 01.2023
Family Nanny and Regular Babysitter
Andrew & Chelsea Spain
06.2020 - 07.2023
Regular Babysitter
Chad & Lindsay Schneider
07.2019 - 08.2023
High School Diploma -
North High School
- Certified in CPR training, The Red Cross - 2022
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