Anastasha Mendez
Lancaster,CA
Summary
Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Custodian
Lockheed Martin
08.2023 - Current
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Kept building spaces premises clean inside and outside.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Reported damages and hazardous conditions to management for further action.
- Supervised supplies in inventory and submitted reorder requests.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- finished my authorized time frame
- putting my cleaning materials back to get checked and restacked by myself
- adapt to the environments
- familiar with FOD and the basic computer knowledge
Customer Service Manager
McDonald's
02.2021 - 07.2023
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Handling paperwork with our store and others for transfers
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Took ownership of customer issues and followed problems through to resolution.
- Self-motivated, with a strong sense of personal responsibility.
Education
No Degree - Psychology
Antelope Valley College
Lancaster, CAHigh School Diploma -
Gorman Learning Center
Lancaster, CA05.2022
Skills
- Attention to Detail
- Minor Mechanical Repair
- Work Orders
- Mechanical Aptitude
- Employee Training
- Work independently
- Good Judgment
- Budget Administration
- Account Authorizations
- Goal Setting
- Team Development
- Deadline-oriented
Timeline
Custodian
Lockheed Martin
08.2023 - Current
Customer Service Manager
McDonald's
02.2021 - 07.2023
No Degree - Psychology
Antelope Valley College
High School Diploma -
Gorman Learning Center